ITIL Intermediate Module - Service Transition

The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Release, Control and Validation module from the Service Capability work stream.

The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

See the ITIL Credit System page for more information.

The Service Transition certification would suit candidates in the following IT professions or areas:

  • Configuration Manager
  • Change Manager.

This information is a guide only and choices will depend on individual career goals and objectives.

ITIL Intermediate Navigator tool

To find out what other ITIL Intermediate modules could complement this certification and teach skills relevant to these job roles, use our ITIL Intermediate Navigator tool.

Service Transition Examination

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

Try a sample paper

The Service Transition certification can only be taken as part of an accredited training course.

Use our Certified Partner search below to find a training provider in your area.

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