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ITIL Levels

The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.

ITIL 4 Foundation

ITIL 4 Foundation

ITIL 4 Foundation provides the fundamentals to embed ITIL into your day-to-day work practices.

ITIL 4 Certification Streams

ITIL 4 Managing Professional

Obtaining a Managing Professional designation gives you the essential skills to run successful IT-enabled products and services. <br/> <br/>The four Managing Professional modules are: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT and Direct, Plan and Improve.

ITIL 4 Strategic Leader

Gaining a Strategic Leader designation helps established and aspiring IT leaders to navigate the complexities of the digital era and prepare for digital transformation. The two Strategic Leader modules are: Direct, Plan and Improve; Digital and IT Strategy.

ITIL 4 Extension Modules

ITIL 4 Extension Modules is a stream of two modules that extend the ITIL 4 framework, helping you gain the skills you need for the challenges of the future. The two modules are Sustainability in Digital & IT and Acquiring & Managing Cloud Services.

ITIL v3 Certifications

All ITIL v3 training and examinations will be discontinued by the end of 2021.  There are five certification levels within the ITIL v3 scheme:

Read our  What is IT service management page and find out more about IT service management and how it relates to ITIL.

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