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ITIL®4 Master Designation

To be awarded the ITIL 4 Master designation, candidates must have achieved the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations. By combining the PM, MP, and SL designations, the ITIL 4 Master demonstrates the capability to apply the principles, concepts, methods and techniques from ITIL in the workplace at strategic, tactical and operational levels.

The ITIL 4 Masters understand business requirements, know how to develop a clear strategy and plan, implement them using practical methods and tools, lead cross-functional teams to achieve growth and success for the organisation.


The path to achieving the ITIL 4 Master includes multiple exams which assess your ability to understand, apply and analyse many ITSM concepts, methods, and tools. This includes a case-based assessment on Digital and IT Strategy, detailed study of at least five management practices or at least one of the specialist Practice Manager tracks combined with Create, Deliver and Support, and assessment on all four of the Managing Professional modules. 

The ITIL 4 Master is the pinnacle of a long and demanding journey but a truly rewarding and valuable experience for anyone who achieves it.

How to apply

There is no need to apply. Certification will be provided upon successful achievement of the Practice Manager, Managing Professional and Strategic Leader designations.

Key Benefits

  • Skyrocket your career!
    Achieve ITIL 4 Master status and distinguish yourself from your peers.
  • Prove your expertise
    Demonstrate a well-rounded, superior knowledge of ITIL® best practice.
  • Differentiate yourself
    Prove extensive 'hands-on' ITIL experience and demonstrate active involvement in ITIL implementation.
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