ITIL 4 Practice Manager Certifications

Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

The individual practice course  is intended for professionals that want to prove and validate their skills in specific practice areas.

There are 15 practices currently available:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management
• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management
• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.

There are three combined practice courses currently available:

• Monitor, support and fulfill
• Plan, Implement and Control

• Collaborate, Assure and Improve
  

To achieve the ITIL 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.