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The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area. This course will help you to:

  • Improve IT service availability
  • Proactive or early detection of incidents and problems
  • Understand service health
  • Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
  • Raise visibility of and manage dependencies that impact service value stream performance
  • Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

Practitioner training:

ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Monitoring and Event Management.

Examination format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

Certification renewal:

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. Looking to renew your certification? Find out more.

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