ITIL® 4 Practitioner: Problem Management
This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.
ITIL® 4 Practitioner: Problem Management
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
This course will help you to:
- Increase reliability of IT services
- Reduce losses and costs caused by IT service unavailability or degradation
- Fulfil service quality targets
- Reduce technical debt
- Anticipate utilization of IT support resources
- Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.
Practitioner training:
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Problem Management.
Examination format:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
Certification renewal:
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. Looking to renew your certification? Find out more.