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PRINCE2® Implementation: Achieving Excellence Through Employee Development Case study

PRINCE2® Implementation: Achieving Excellence Through Employee Development

  • Benefits realization, Change management, Management, Methodologies, PRINCE2, Professional development, Project and programme management (PPM), Project management, Project planning

The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.

The University of Oxford and ITIL Case Study Case study

The University of Oxford and ITIL Case Study

  • Best practice, Collaboration, Frameworks, IT service management (ITSM), IT services, ITIL 4, Roles, Service management, Value

In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andre Dixon, used ITIL 4 to help evolve the team and...

Safety cultures and happy employees Blog

Safety cultures and happy employees

  • By Mark Smalley - ITIL 4 Lead Editor
  • August 2020
  • Best practice, Communication, IT service management (ITSM), ITIL 4

Happy, safe employees generally stay longer at their organizations, are more productive, and cause fewer incidents.

Resilience and confidence in project management Blog

Resilience and confidence in project management

  • By Allan Thomson – PPM Product Ambassador, AXELOS
  • August 2020
  • Communication, Empowerment, PRINCE2, Project management, Qualifications

Two of the skills that will be essential during the recovery after Covid-19 will be resilience and confidence.  

My to-do list for service management in the new normal Blog

My to-do list for service management in the new normal

  • By David Barrow – ITSM consultant
  • August 2020
  • Cloud services, Customer engagement, Customer needs, End-User Experience, IT service management (ITSM), IT services, ITIL 4, Service desk, Service management

For service managers the concept of service is changing. David Barrow discusses his to-do list for service management in the new normal.  

ITIL 4 Use Case: Farfetch Case study

ITIL 4 Use Case: Farfetch

  • Customer engagement, Customer experience, Customer needs, End-User Experience, IT service management (ITSM), IT services, ITIL 4, Processes, Service management

When Farfetch planned to expand their business they also needed to improve their service management and the customer experience. This paper explores what they did and the results of the changes.

Adapting to the new normal with project management Blog

Adapting to the new normal with project management

  • By Duncan Wade – Director, The Human Interface Consultancy
  • July 2020
  • Best practice, Certification, PRINCE2, Project management

How has lockdown affected the way project managers need to think about their work? 

How ITIL Value Streams help SIAM White Paper White paper

How ITIL Value Streams help SIAM White Paper

  • Best practice, Collaboration, Frameworks, IT service management (ITSM), IT services, ITIL, Value

This paper explores how value streams can help SIAM professionals to govern and manage services and products.

How to manage a service desk during a pandemic Blog

How to manage a service desk during a pandemic

  • By Alice Negbenose - Project editor, AXELOS
  • July 2020
  • Best practice, End-User Experience, ITIL 4, Processes, Service desk

The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience with the service desk can ensure a customer&rsquo...

How ITIL 4 DSV concepts helped a brewery during lockdown Blog

How ITIL 4 DSV concepts helped a brewery during lockdown

  • By David Billouz – Founder, Ociris and ITIL Ambassador
  • July 2020
  • Best practice, Digital transformation, ITIL 4

How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?  

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