In an ever-changing digitalization era, how people behave and engage in the workplace is important. This is beyond behavioural skills like inter-personal and communication skills
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
When I got my start in IT, I found myself in a service operation role without even knowing what it was!
Understanding the power of frequent product releases - typical in agile projects - needs some prior reflection on the more traditional approach to product release.
There is a growing trend for smaller companies to send their people to PRINCE2 training to support work they haven’t treated previously as projects.
Having a background in Agile-focused learning, certification and roles for more than 12 years, I previously had less interest in ITIL®.
Many professionals run projects without even realizing it. In my experience, there are generally two routes into this “unofficial” project manager role.
This paper explores the concept of experience level agreements (XLAs), explains how this is addressed in ITIL 4, and provides practical recommendations.
Let me introduce the seven Cs of programme failure and how they can be addressed using best practice methods such as Managing Successful Programmes (MSP®).
How should an organization undertake the transition from ITIL® v3 to ITIL 4?
Over the last couple of decades there has been a general trend across most industries for roles to move from the specialist to the more generalist.