With ITIL®4, the discipline of Service Management has been catapulted back from the supposedly old, past world to the centre of current reality.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
While PRINCE2 takes a common sense approach and provides a foundation for managing any project, the PMBOK (project management body of knowledge in PMP) has tools and techniques useful in areas such...
In five years as head of IT service management at Standard Bank, I’ve observed increasing challenges to ensure digital services are available for customers.
This paper explores how NatureScot used PRINCE2 to organize the Knowledge Exchange event, which intended to create networking opportunities for those involved in GISI projects.
After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value and working in tandem with stakeholders.
Many best practice methodologies, frameworks and standards offer guidance to improve employee experience and productivity.
To be more effective in project management it’s useful for project managers to understand the wider context in which they’re working.
Working in an increasingly virtual world, the performance of business leaders in projects is facing more scrutiny than ever.
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it out at...
Online training in project management – including PRINCE2® and PRINCE2 Agile® – since the onset of Covid-19 has created some valuable and unforeseen benefits for trainees.