With ITIL®4, the discipline of Service Management has been catapulted back from the supposedly old, past world to the centre of current reality.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
Why are the themes in Managing Successful Programmes (MSP) valuable for programme management?
What should individuals and organizations be doing to prepare for the next phase of improvements and growth – and what is the role for best practice training and development?
Before you embark on change communications, it’s essential to understand the context and culture of the organization.
The trigger for changing service management in Australia has been the shift in the latest version of ITIL.
It’s ridiculous that IT and business are still talked about as separate entities in 2021.
Transferable skills are not a new concept, but the ones employers consider valuable evolve over time.
Now is a great time to invest in self-development and training – from soft skills to service management and technical expertise.
Why is behaviour a cause for concern in organizational change and improvement – and how does it relate to ITIL 4?
A new phenomenon has grown out of the past 18 months of pandemic: the accidental agile organization.