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First impressions of PRINCE2® 2017 Blog

First impressions of PRINCE2® 2017

  • By Jackie Hewett - Ops Director at Balance Global
  • April 2017

Read a trainer's view of PRINCE2 2017, including the new focus on tailoring and changes to the exam structure, and how the update will benefit trainers and candidates.

I’ve got ITIL® Foundation: what next? Blog

I’ve got ITIL® Foundation: what next?

  • By Aleks Yenin – ITIL consultant
  • April 2017
  • Career progression, Certifications, DevOps, ITIL Foundation, ITIL Practitioner, Skills

Obtaining an ITSM certification such as ITIL Foundation always requires an investment of time and money and begs the question: is it worth it?

Organizational change management and project success: Part 2 Blog

Organizational change management and project success: Part 2

  • By Karen Ferris – Director, Macanta Consulting
  • April 2017
  • Change management, Communication, ITIL Practitioner, Skills, Training

When starting to develop change management plans, you first need a sponsorship roadmap.

Project management – what is agile and is it strategic? Blog

Project management – what is agile and is it strategic?

  • By Duncan Wade and David Hinde
  • April 2017
  • Agile, Behaviour, Frameworks, PRINCE2, PRINCE2 Agile, Project management, Strategic objectives

While the term “agile” is becoming more widely used in project management – does it mean the same thing to everyone involved in projects?

Organizational change management and project success: Part 1 Blog

Organizational change management and project success: Part 1

  • By Karen Ferris – Director, Macanta Consulting
  • April 2017
  • Change management, IT Service Management (ITSM), ITIL Practitioner, Project sponsor, Stakeholder engagement, Strategy execution

Organizational change management (OCM) approaches are gaining ever-more traction as the high cost of failing to embed successful change becomes patently clear.

Project management – can you be agile and strategic? Blog

Project management – can you be agile and strategic?

  • By Duncan Wade and David Hinde
  • April 2017
  • Agile, Collaboration, Communication, PRINCE2, Project management, Strategy execution

Project managers need to have a more strategic focus and be prepared for increasing adoption of agile methods.

How to prove effectiveness and value in ITIL® Blog

How to prove effectiveness and value in ITIL®

  • By Charlotte Morison, Senior Consultant, Pitcher Partners Consulting Pty Ltd
  • April 2017
  • ITIL, Processes, Resource management, Stakeholder management, Strategic objectives, Value

Ensuring you are focusing on things your stakeholders care about and that your efforts are aligned to strategic objectives is key to proving the value of ITIL.

CSI in IT: 6 steps to creating a culture of improvement Blog

CSI in IT: 6 steps to creating a culture of improvement

  • By Richard Josey – lead service management consultant, Thebes Group
  • March 2017
  • Behaviour, Continual Service Improvement, IT services, ITIL, Leadership, Processes

There are a couple of ITIL processes that you really can’t avoid. Continual service improvement (CSI) is one. If you’re not improving, you’re stagnating.

Elephants, mentors and comfort zones: three things that have shaped my ITIL journey Blog

Elephants, mentors and comfort zones: three things that have shaped my ITIL journey

  • By Adam McCullough, Business Development and Senior Project/Operations Manager, Phacil, Inc
  • March 2017
  • Capabilities, Career progression, ITIL, ITIL Expert, ITIL Foundation, Learning from experience

I was first introduced to ITIL® in 2009 when I completed the ITIL Foundation certification. But my journey didn’t really start until 2012.

7 tips for performing service transition effectively Blog

7 tips for performing service transition effectively

  • By Adam McCullough, Business Development and Senior Project/Operations Manager at Phacil, Inc
  • March 2017
  • Behaviour, Best Practice, Communication, ITIL, Service Transition, Value

In my career I’ve been part of a variety of service transition projects and while every project is unique there are key aspects that should always be considered.

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