The publication MSP describes the SRO as the individual responsible for ensuring that a project or programme of change meets its objectives and delivers the projected benefits.
Incident and problem management can be some of the most challenging and stressful aspects of ITSM. Here, Charlotte Morison gives her thoughts on how to plan and prepare for such scenarios.
Ten years ago, IT in India the “back office” of the world providing outsourced services in the form of Business Processing Outsourcing (BPO) and Knowledge Process Outsourcing (KPO).
Measuring Goals, Ability, Management style and Environment enables the project manager to support their team and aid project success.
ITIL has plenty of value outside IT and many professionals are already taking full advantage of it. ITIL expert, Adam McCullough, explains what they are doing and how they are using it.
Certifying in ITIL Practitioner has been an opportunity for growth and understanding of how IT service management (ITSM) delivers value in the government organization I work for.
Showing how your organization uses ITIL can help you produce a compelling bid for new business or training and demonstrate how ITIL offers value to customers.
Project management is under pressure – and organizations aren’t doing enough to get the most value from it.
Good P3O governance should be transparent, responsive, inclusive, efficient and involve stakeholders to ensure the business has a good decision-making process.
The structuring principles of ITIL Practitioner were valuable for a project with a business which, though small in size, has ambitious plans for expansion.
How a project is managed, how a product is built and used, and how it is disposed of will define the harm it does to our planet. Sustainability must be judged across the entire product lifecycle.