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How to plan for major incidents in ITSM Blog

How to plan for major incidents in ITSM

  • By Charlotte Morison, Senior Consultant, Pitcher Partners Consulting Pty Ltd
  • August 2017
  • Business solutions, IT Service Management (ITSM), IT services, ITIL, Risk management, Stakeholder engagement

Incident and problem management can be some of the most challenging and stressful aspects of ITSM. Here, Charlotte Morison gives her thoughts on how to plan and prepare for such scenarios.

From back office to strategic partner: how ITIL® is evolving in India Blog

From back office to strategic partner: how ITIL® is evolving in India

  • By Suresh GP, Managing Director and Principal Consultant, TauB Solutions
  • August 2017
  • IT Service Management (ITSM), ITIL, ITIL Practitioner, Learning, Training, Value

Ten years ago, IT in India the “back office” of the world providing outsourced services in the form of Business Processing Outsourcing (BPO) and Knowledge Process Outsourcing (KPO).

The project manager as a coach - think about the GAME Blog

The project manager as a coach - think about the GAME

  • By James Hiett – Principal Consultant, Capita Transformation
  • August 2017
  • Capabilities, Leadership, PRINCE2, Project management, Roles, Value

Measuring Goals, Ability, Management style and Environment enables the project manager to support their team and aid project success.

The value of ITIL® outside of IT Blog

The value of ITIL® outside of IT

  • By Adam McCullough, ITIL Expert
  • August 2017
  • Continual Service Improvement (CSI), ITIL, Knowledge management, Processes, Service catalogue, Value

ITIL has plenty of value outside IT and many professionals are already taking full advantage of it. ITIL expert, Adam McCullough, explains what they are doing and how they are using it.

ITIL® Practitioner’s 9 Guiding Principles – part of my vision statement Blog

ITIL® Practitioner’s 9 Guiding Principles – part of my vision statement

  • By Steve Levinson – ITSM Service Delivery Manager, Mecklenburg County, North Carolina
  • August 2017
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL Foundation, ITIL Practitioner, Value, Vision

Certifying in ITIL Practitioner has been an opportunity for growth and understanding of how IT service management (ITSM) delivers value in the government organization I work for.

Telling the story of ITIL® for bids and tenders   Blog

Telling the story of ITIL® for bids and tenders

  • By Adam McCullough, ITIL Expert
  • August 2017
  • Customer needs, IT Service Management (ITSM), ITIL, Learning, Training, Value

Showing how your organization uses ITIL can help you produce a compelling bid for new business or training and demonstrate how ITIL offers value to customers.

Are organizations failing to harness the value of project management? Blog

Are organizations failing to harness the value of project management?

  • By Duncan Wade – The Human Interface Consultancy
  • August 2017
  • PRINCE2, Project management, Project sponsor, Skills, Strategy execution, Value

Project management is under pressure – and organizations aren’t doing enough to get the most value from it.

What is good P3O® governance? Blog

What is good P3O® governance?

  • By Milvio DiBartolomeo
  • August 2017
  • Governance, P3O, Processes, Project & Programme Management (PPM), Risk management, Stakeholder engagement

Good P3O governance should be transparent, responsive, inclusive, efficient and involve stakeholders to ensure the business has a good decision-making process.

Why ITIL® Practitioner is invaluable for small businesses Blog

Why ITIL® Practitioner is invaluable for small businesses

  • By Marco Re, freelance consultant and trainer in ITIL and PRINCE2®
  • July 2017
  • Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL Practitioner, Processes, Project management

The structuring principles of ITIL Practitioner were valuable for a project with a business which, though small in size, has ambitious plans for expansion.

The sustainability of services and products Blog

The sustainability of services and products

  • By Craig Smith - Managing Editor, AXELOS
  • July 2017
  • Behaviour, Continual Service Improvement (CSI), Project management, Requirements, Service management, Value

How a project is managed, how a product is built and used, and how it is disposed of will define the harm it does to our planet. Sustainability must be judged across the entire product lifecycle.

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