Despite the planning required to move from legacy IT, digital transformation worldwide will pick up the pace in 2020 because of the benefits it offers organizations.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andre Dixon, used ITIL 4 to help evolve the team and...
Happy, safe employees generally stay longer at their organizations, are more productive, and cause fewer incidents.
Two of the skills that will be essential during the recovery after Covid-19 will be resilience and confidence.
For service managers the concept of service is changing. David Barrow discusses his to-do list for service management in the new normal.
When Farfetch planned to expand their business they also needed to improve their service management and the customer experience. This paper explores what they did and the results of the changes.
How has lockdown affected the way project managers need to think about their work?
This paper explores how value streams can help SIAM professionals to govern and manage services and products.
The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience with the service desk can ensure a customer&rsquo...
How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?