At the end of the short simulation exercise we asked delegates, ‘What did you experience from applying ITIL 4 theory that you will now take away and try to apply in YOUR organization?
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
Continual service improvement (CSI) is something every business has to do, or you won’t survive.
What makes some change initiatives bloom while others wither and die?
When the coming of ITIL 4 was announced it got my attention but I was sceptical: I wondered what more could be done with ITIL after v3.
Digital disruption is transforming the way industries operate but, introducing change can be a challenge.
Why do so many of us fear change? Especially given its prevalence across our lifetime.
What are the factors that make a strategic programme work? This question might have helped the set rebuild project of the UK soap opera EastEnders.
AI is not the future: in fact, we’re seeing very much in the present.
With so much hype today about artificial intelligence, IT service providers need to weed out the facts from the fiction to develop as successful strategy.
In 2019, we set a challenge; 100 women certified in PRINCE2 Foundation in just 100 days.