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ITSM: skills and attributes you need to succeed today Blog

ITSM: skills and attributes you need to succeed today

  • By Barclay Rae – Independent ITSM Consultant
  • February 2017
  • Agile, Communication, DevOps, IT Service Management (ITSM), Leadership, Skills

ITSM has placed an emphasis on the importance of processes, technology and certifications but now, there’s a greater awareness of the need for new skills.

5 winning ways with agile and programme management in 2017 Blog

5 winning ways with agile and programme management in 2017

  • By Jane Nichols – COO, CITI
  • February 2017
  • Agile, Governance, Programme and project delivery, Programme management, Requirements, Vision

How can organizations and their programme managers ensure agile approaches and programme management work well together in 2017?

ITIL® and DevOps - arch-enemies or complementary models? Blog

ITIL® and DevOps - arch-enemies or complementary models?

  • By Dave Blodgett - Managing Director and CIO/CISO, HedgeServ
  • February 2017
  • Change management, DevOps, Frameworks, Incident management, IT Service Management (ITSM), ITIL

DevOps enables ITSM functions for organizations, but it's a method of execution, complementary to an IT services management framework like ITIL.

PRINCE2® 2017 Update – right thing, right place, right time Blog

PRINCE2® 2017 Update – right thing, right place, right time

  • By Nigel Bennett, Consulting Director – RSM UK and PRINCE2 2017 Update author
  • February 2017
  • Best Practice, Certification, Governance, PRINCE2, Project and programme delivery, Project management

The PRINCE2 2017 Update arrives as organizations around the world are on a maturity curve towards achieving consistency, greater efficiencies and cost savings.

Making service management agile Blog

Making service management agile

  • By Karen Ferris, Director, Macanta Consulting
  • February 2017
  • Agile, Communication, DevOps, IT Service Management (ITSM), ITIL, Skills

The ITSM mindset in 2017 needs to shift, both culturally and in ways of working that are about breaking down barriers and silos.

Programme office in the context of an MSP programme Blog

Programme office in the context of an MSP programme

  • By Sue Taylor – P3 Trainer and Consultant
  • February 2017
  • Business solutions, MSP, Programme and project delivery, Programme management, Project management, Value

An organization working on a major programme often needs a programme office.

4 steps to getting the most from managed service providers Blog

4 steps to getting the most from managed service providers

  • By Charlotte Morison, Senior Consultant, Pitcher Partners Consulting Pty Ltd
  • January 2017
  • Capabilities, Incident management, ITIL, Processes, Risk management, Service desk

The use of managed service providers is relatively common across all sorts of organizations. Unfortunately, what’s also common is ineffective relationships and ways of working between...

AXELOS Community 2030 Week: Results! Blog

AXELOS Community 2030 Week: Results!

  • By Harri Freeman
  • January 2017
  • Best Practice, IT Service Management (ITSM), ITIL, PRINCE2, Project & Programme Management (PPM), RESILIA

During December 2016, AXELOS Community asked you what best practice would look like in the year 2030, and you answered. We now proudly present the winners and highlights of the week.

Managing your Pa55w0rd5 - Where next? White paper

Managing your Pa55w0rd5 - Where next?

  • Authentication, Cyber resilience, Cyber-attack, DDOS, Passwords, RESILIA

This paper explores the use of passwords, their shortcomings and how to make them more effective and helpful to organizations and individuals.

The Great Agile Challenge Highlights Blog

The Great Agile Challenge Highlights

  • By Harri Freeman, AXELOS Community
  • January 2017
  • Agile, Best Practice, Collaboration, Communication, Management, Membership

Announcing the winners of the Great Agile Challenge!

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