Welcome to our Community

Your home for sharing and discussing best practice.
Join our Community
Elephants, mentors and comfort zones: three things that have shaped my ITIL journey Blog

Elephants, mentors and comfort zones: three things that have shaped my ITIL journey

  • By Adam McCullough, Business Development and Senior Project/Operations Manager, Phacil, Inc
  • March 2017
  • Capabilities, Career progression, ITIL, ITIL Expert, ITIL Foundation, Learning from experience

I was first introduced to ITIL® in 2009 when I completed the ITIL Foundation certification. But my journey didn’t really start until 2012.

7 tips for performing service transition effectively Blog

7 tips for performing service transition effectively

  • By Adam McCullough, Business Development and Senior Project/Operations Manager at Phacil, Inc
  • March 2017
  • Behaviour, Best Practice, Communication, ITIL, Service Transition, Value

In my career I’ve been part of a variety of service transition projects and while every project is unique there are key aspects that should always be considered.

Phishing awareness training can thwart cyber-attacks Blog

Phishing awareness training can thwart cyber-attacks

  • By Daryl Flack, CIO, BlockPhish
  • March 2017
  • Behaviour, Cyber resilience, Cyber-attack, RESILIA, Training, Vulnerability

Creating awareness among employees about the damage a successful phishing attack can cause is the key to an organization’s cyber resilience.

5 great tips for negotiating your next pay rise Blog

5 great tips for negotiating your next pay rise

  • By Toby Moore, AXELOS Associate
  • March 2017
  • Capabilities, Productivity, Professional development, Roles, Skills, Value

The fear of being refused, not knowing how much to ask for or to explain why it is deserved stops many asking for a rise. Read our tips to help you do this.

ITSM: rationalizing processes with tooling requirements Blog

ITSM: rationalizing processes with tooling requirements

  • By Patrick Von Schlag – President and Service Management Consultant, Deep Creek Center
  • March 2017
  • Adopt and adapt, Governance, IT Service Management (ITSM), ITIL, Processes, Requirements

Organizations need to consider their process governance before developing new enterprise ITSM tools. Adopting and adopting ITIL processes can help them do this.

Project vs programme management: choosing best practice Blog

Project vs programme management: choosing best practice

  • By Rajiv Khanna – Raj Khanna Associates Limited
  • March 2017
  • Best practice, Governance, MSP, PRINCE2, Programme management, Project management

Today, many senior managers are still unable to distinguish between programmes and projects and which approach would be most suitable when implementing organizational change.

How to develop applications with ITIL®, DevOps and agile methods Blog

How to develop applications with ITIL®, DevOps and agile methods

  • By Stephane Dugas – general manager, C2 Enterprise and Product Owner of C2 ATOM software
  • March 2017
  • Agile, Communication, DevOps, ITIL, Problem management, Skills

Developing new applications with a combination of ITIL®, DevOps and agile methods is transforming results for customers.

Achieving the endgame: product-based planning in PRINCE2® Blog

Achieving the endgame: product-based planning in PRINCE2®

  • By Mark Sutton – Change Manager, Yireh Ltd
  • March 2017
  • Customer experience, PRINCE2, Processes, Project management, Project planning, Requirements

One element of PRINCE2 that I use on every project I’m involved with is product-based planning.

Why problem management in an agile environment is key in 2017 Blog

Why problem management in an agile environment is key in 2017

  • By Barry Corless, Business Development Director (Best Practice) at Global Knowledge and Chairman of the ITSMF UK Problem Management SIG
  • February 2017
  • Agile, Collaboration, Governance, IT Service Management (ITSM), ITIL Practitioner, Skills

Agile's speed and flexibility are vital in ITSM and adopting ITIL Practitioner's Guiding Principles can help problem managers benefit from its approach.

Bi-modal/two-speed IT: the chaos with traditional and agile projects Blog

Bi-modal/two-speed IT: the chaos with traditional and agile projects

  • By Lisa Hodges – Owner and Principal Consultant, Cornerstone Service Management
  • February 2017
  • Agile, Best Practice, Frameworks, MoR, PRINCE2, Project management

Organizations adopting a bi-modal or two speed approach to projects need a framework which supports both agile and traditional methods of project management.

1 2 ... 34 >