Martin Waters from training provider QA talks about the difference ITIL Practitioner has made to delegates and which elements of the guidance have had the biggest impact.
Read a trainer's view of PRINCE2 2017, including the new focus on tailoring and changes to the exam structure, and how the update will benefit trainers and candidates.
Obtaining an ITSM certification such as ITIL Foundation always requires an investment of time and money and begs the question: is it worth it?
When starting to develop change management plans, you first need a sponsorship roadmap.
While the term “agile” is becoming more widely used in project management – does it mean the same thing to everyone involved in projects?
Organizational change management (OCM) approaches are gaining ever-more traction as the high cost of failing to embed successful change becomes patently clear.
Project managers need to have a more strategic focus and be prepared for increasing adoption of agile methods.
Ensuring you are focusing on things your stakeholders care about and that your efforts are aligned to strategic objectives is key to proving the value of ITIL.
There are a couple of ITIL processes that you really can’t avoid. Continual service improvement (CSI) is one. If you’re not improving, you’re stagnating.
I was first introduced to ITIL® in 2009 when I completed the ITIL Foundation certification. But my journey didn’t really start until 2012.
In my career I’ve been part of a variety of service transition projects and while every project is unique there are key aspects that should always be considered.