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PRINCE2® Implementation: Achieving Excellence Through Employee Development Case study

PRINCE2® Implementation: Achieving Excellence Through Employee Development

  • Benefits realization, Change management, Management, Methodologies, PRINCE2, Professional development, Project and programme management (PPM), Project management, Project planning

The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.

Supporting the value of cloud-based services with ITIL 4 Blog

Supporting the value of cloud-based services with ITIL 4

  • By Mark O’Loughlin – Managing Director Cloud Credential Council
  • September 2019
  • Cloud services, Customer needs, Frameworks, IT service management (ITSM), ITIL, ITIL 4, Processes, Value

Cloud-based IT services have created a massive change in the traditional IT model, the way IT is delivered and the agility enabled as a result.

ITIL Intermediate – Service Operation: more effective today and even better tomorrow Blog

ITIL Intermediate – Service Operation: more effective today and even better tomorrow

  • By Adam McCullough – ITSM expert
  • September 2019
  • Customer experience, Incident management, ITIL, ITIL 4, Problem management, Processes, Value

When I got my start in IT, I found myself in a service operation role without even knowing what it was!

Death or glory: The power of frequent product releases Blog

Death or glory: The power of frequent product releases

  • By Allan Thomson – PPM Product Ambassador, AXELOS
  • September 2019
  • Agile, Behaviour, Customer engagement, Customer needs, PRINCE2 Agile, Project management, Stakeholder engagement, Value

Understanding the power of frequent product releases - typical in agile projects - needs some prior reflection on the more traditional approach to product release.

PRINCE2 – professional skills for non-project managers Blog

PRINCE2 – professional skills for non-project managers

  • By Julia Gosse BEd, Project, Programme and Portfolio Management consultant and trainer; associate to SPOCE Project Management
  • September 2019
  • Certification, PRINCE2, Project and programme management (PPM), Project management, Roles, Training, Value

There is a growing trend for smaller companies to send their people to PRINCE2 training to support work they haven’t treated previously as projects.

ITIL 4 – recognizing a range of best methods Blog

ITIL 4 – recognizing a range of best methods

  • By Rafal Stanczak – Test Manager/Agile Coach, Orbium (part of Accenture Wealth Management)
  • September 2019
  • Agile, Certification, DevOps, End-User Experience, Frameworks, ITIL 4, Service desk, Service management

Having a background in Agile-focused learning, certification and roles for more than 12 years, I previously had less interest in ITIL®.

Did you know you are a project manager? Blog

Did you know you are a project manager?

  • By Ana Bertacchini - Project management expert
  • September 2019
  • Certification, Communication, PRINCE2, PRINCE2 Agile, Project management, Training

Many professionals run projects without even realizing it. In my experience, there are generally two routes into this “unofficial” project manager role.

Experience Level Agreements in ITIL 4 White Paper White paper

Experience Level Agreements in ITIL 4 White Paper

  • Business solutions, Customer engagement, End-User Experience, IT service management (ITSM), IT services, ITIL, ITIL 4, Service management

This paper explores the concept of experience level agreements (XLAs), explains how this is addressed in ITIL 4, and provides practical recommendations.

The Seven Cs of Programme Failure Blog

The Seven Cs of Programme Failure

  • By John Edmonds, AXELOS PPM Portfolio Development Manager
  • September 2019
  • Best practice, Capabilities, Collaboration, Communication, MSP, Programme management, Project and programme delivery, Stakeholder management

Let me introduce the seven Cs of programme failure and how they can be addressed using best practice methods such as Managing Successful Programmes (MSP®).

ITIL 4 transition: look no further than the Guiding Principles Blog

ITIL 4 transition: look no further than the Guiding Principles

  • By Phil Hearsum, ITSM Portfolio Manager – AXELOS
  • September 2019
  • IT service management (ITSM), IT transformation, ITIL, ITIL 4, Service management, Value

How should an organization undertake the transition from ITIL® v3 to ITIL 4?

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