Like most people who have either project managed or worked within a project and have typically started their formal training with PRINCE2®, I was no different.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
How do organizations that begin with basic ITSM processes progress their approach to become more service-centric?
I think it’s fair to say that organizations’ understanding of “digital” is currently ‘all over the place’, leading to much confusion.
ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
On Thursday 7 February, I attended the 2019 Learning Awards, run by Learning Performance Institute.
The ITIL update in a world of digital and service transformation
With the digital disruption of markets, regulation and a need to maintain competitive edge creating a vision of a future organization is absolutely crucial today.
IT organizations operating anywhere in the world still remain too internally-focused. That isn’t me saying this.
The #UCL knockout phase returns next week with 16 teams vying to lift the trophy at the Wanda Metropolitano in Madrid on 1 June 2019.
Discover how Olingo, a Swedish management consulting company, helped Spotify to embrace the principles of ITIL.