Despite the planning required to move from legacy IT, digital transformation worldwide will pick up the pace in 2020 because of the benefits it offers organizations.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
To be successful in the current environment of rapid change, organizations must grow their agility not just to thrive, but to survive.
How do organizations identify and mitigate risk at a time of international emergency, like the current Coronavirus pandemic?
How do you decide when to continue with a project – even when it’s horribly late and over budget – or when to stop it altogether?
How well prepared are organizations for information security and risk management in an increasingly cloud computing-based world that is also VUCA?
Communication is fundamental to ITSM as poor communication can ruin plans and lead to inefficiency through bad service delivery. This extract describes how to create effective communication...
The current coronavirus crisis has pushed ‘home and mobile working’ onto the front pages.
One group who are clearly enjoying the coronavirus pandemic are cyber criminals.
Modern approaches to ITSM emphasize the importance of rapid value co-creation and fast flow. SRE is one such approach and this white paper explains how and why organizations can benefit from it.
With the new version ITIL®4, the discipline of Service Management has been catapulted back from the supposedly old, past world to the centre of current reality.