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Security Incidents - Type of Incident or Independent Management?
Eliane 04 Jul 2019 12:41

Hello friends! I'd like to know if you treat the Security Incidents in a separate Module of Incident Management. In my scenario we have a single module, where security incidents are a "type" of incident with appropriate, operational and resolution categorizations. We also close Security Incident whit a workaround and open up a problem to do root cause analisys and improvement actions. Do you agree with these practices? Tks 
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25 Mar 2020 14:39
We do the same except we tag security incidents as Major Incidents. This raises the priority level and increases visibility until final resolution.
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