The IT Service Manager Toolkit - Suggestions Please
Graham Crater 22 Jul 2020 09:14
Looking to pull together a toolkit of useful templates for new SMs. e.g. SLM reporting template, incident notification template, problem management 5 whys etc.

From your experience, what do you think would be useful to include for a new Service Manager or as an experienced SM what do you wish you could have been given to make your life easier?

Thanks for your suggestions.
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