Worldwide Service Desk
14 Sep 2016
So, here's the deal: we have 3 offices in 3 continents and we want the users in all the offices to be able to dial one number for the service desk. So, office A in Europe will dial the number xyz to get local service desk support, then office B in the US will have to dial the same number xyz to get local service desk support and office C in Asia will dial number xyz for their local support.
When the Europe users are working, the xyz number will be ringing to the European office. Then, after that office closes for the day, the xyz number will be ringing to the US office and when that office closes, the xyz number will be ringing to the Asia office.
With this way, all the users will know that this xyz number will be available 24h. Somehow I have to find a way so this number will be switching locations automatically after one office closes for the day and it'll be wringing in another location.
Any ideas if I can do this?
I feel this is a great idea. You can use Hotmail
to connect the companies together.
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