Does ITIL really create a Competitive Advantage?
05 Jun 2017
Research has proposed that ITIL alone does not create a competitive advantage and Business-IT relationships play a significant role. How has this worked in your company. Please contribute by taking this short anonymous survey for a portion of the fulfillment of my dissertation. It should only take about 30 seconds and is 5 multiple choice questions. All questions must be answered for me to utilize the results. Again, this is anonymous.
how was your survey? can you share the outputs?
Would require more data to proceed on this, as this is highly subjective. If you could post some data for analysis
Of course, not, ITIL alone does not create a competitive advantage. Why? Since it is common practice, everybody can us it. To gain a competitive advantage, one must do something in a different and better way than others. Otherwise, it is just me-too.
Compare it to the famous Fosbury Flop. Dick Fosbury came up with the new approach and won the gold medal in high jump. Nowadays, everybody does the Fosbury Flop. Like ITIL, it is best practice. You cannot jump higher than your competitors do by just applying the Fosbury Flop. Of course, if you are familiar with the approach you will get result comparable to your benchmark.