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ITIL 4 Managing Professional: agility and structure for the real world Blog

ITIL 4 Managing Professional: agility and structure for the real world

  • By Paul Jones – ITIL 4 Expert, Serco
  • November 2019
  • Agile, Certification, Frameworks, IT service management (ITSM), ITIL 4, Service management, Value

What did I notice most when certifying in the ITIL 4 Managing Professional Transition Module?

AIPM National Conference 2019 – A Review Blog

AIPM National Conference 2019 – A Review

  • By Tom Lynam - AXELOS Territory Brand Manager
  • November 2019
  • Agile, Capabilities, Knowledge management, Project and programme management (PPM), Project management, Project planning, Project Progress, Skills

This event featured talks from a wide range of industries and roles, all sharing their experiences on how to further project management.

ITIL 4 Strategist – Direct, Plan and Improve: combining strategy and execution Blog

ITIL 4 Strategist – Direct, Plan and Improve: combining strategy and execution

  • By Lou Hunnebeck – Principal Advisor, DXC Technology, A Lead Architect of ITIL 4 Foundation and Lead Editor of ITIL 4 DPI
  • November 2019
  • Capabilities, Certification, ITIL 4, Service management, Skills, Strategy execution, Value

The DPI module provides essential capabilities that a service management professional should acquire beyond Foundation level.

From mucky to green: Moving from legacy IT to digital transformation Blog

From mucky to green: Moving from legacy IT to digital transformation

  • By Karen Brusch and Neil Robinson – Service Design Consultants
  • November 2019
  • Collaboration, Digital transformation, Frameworks, Governance, IT components, IT services, IT transformation, Processes, Stakeholder engagement

When is a “dirty, mucky field” like your IT estate?

Why quality data will always be the foundation of Artificial Intelligence Blog

Why quality data will always be the foundation of Artificial Intelligence

  • By Danny Liston - Senior Associate, Ontoit
  • November 2019
  • Benefits realization, Business solutions, Project and programme management (PPM), Project management, Project management office, Project planning, Strategy execution

AI has an impact on our everyday lives, though most people don’t even recognize it.

AXELOS 2019 ITSM Benchmarking Report – the industry’s view Blog

AXELOS 2019 ITSM Benchmarking Report – the industry’s view

  • By Rasha Akar, AXELOS Social Media Lead
  • November 2019
  • Cloud services, CPD, Digital transformation, IT service management (ITSM), Skills, Strategy execution, Training

AXELOS' 2019 ITSM Benchmarking report records the views of 1,600 respondents on the ITSM industry and the challenges ITSM is facing.

Why I needed to certify in ITIL and PRINCE2 Blog

Why I needed to certify in ITIL and PRINCE2

  • By Balaji Kandasamy Shanmugam - Fujitsu
  • November 2019
  • Agile, Career progression, Certification, ITIL 4, PRINCE2, PRINCE2 Agile

In 8 months, Service Process Controller Balaji took PRINCE2, ITIL 4 Foundation and PRINCE2 Agile certifications. We asked him why.

Cyber awareness learning – motivate and empower your employees Blog

Cyber awareness learning – motivate and empower your employees

  • By Zoe Rose – Ethical Hacker, Rose Security
  • November 2019
  • Behaviour, Cyber security, Cyber-attack, Data protection, Learning, Privacy, Senior management commitment, Senior team, Sensitive data

How well prepared are organizations for the activities of cyber criminals in 2019?

ITIL 4 Specialist Create, Deliver and Support: from demand to value Blog

ITIL 4 Specialist Create, Deliver and Support: from demand to value

  • By Akshay Anand – AXELOS Product Ambassador, ITSM
  • November 2019
  • Frameworks, IT service management (ITSM), ITIL 4, Service catalogue, Service desk, Service management, Value

Delivering services that meet consumer demand while remaining stable and reliable has become even more critical with the speed of IT change today.

VUCA Prime – The answer to a VUCA dynamic Blog

VUCA Prime – The answer to a VUCA dynamic

  • By Milvio di Bartolomeo
  • November 2019
  • Agile, AgileSHIFT, Behaviour, Business information management, Change management, Digital transformation, IT transformation, Leadership, Strategy execution, Vision

AgileSHIFT addresses the concept of VUCA, referring to volatility, uncertainty, complexity and ambiguity as a driver for change.

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