Why is behaviour a cause for concern in organizational change and improvement – and how does it relate to ITIL 4?
A new phenomenon has grown out of the past 18 months of pandemic: the accidental agile organization.
From my first role in IT service management, ITIL was the foundation for successful best practice.
How does project managing a two-month old work?
In the current world of remoteness and uncertainty about places of work, language and common understanding take on a new level of importance.
Talking about the service management office (SMO) in 2021 raises two key questions: is it still relevant today and has it ever been useful?
How is risk normally managed in organizations that don’t use a project or risk management method?
The opportunity with enterprise service management (ESM) is huge: bringing effectiveness and efficiency to work management across entire organizations.
Focusing on how you can manage assets to deliver services is at the heart of ITIL 4’s workforce and talent management practice.
Having a project management office (PMO) is – more than ever – a valuable thing for organizations to invest in.