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Service Management at CERN Case Study Case study

Service Management at CERN Case Study

The team at CERN have been building a new service management system using ITSM principles outside of the IT environment. This case study explains what challenges they faced, and how they used ITIL...

Nine service management challenges for the new normal Blog

Nine service management challenges for the new normal

  • By Alfredo De Ninno – IT service manager, Haufe Group
  • October 2020
  • Best practice, Collaboration, Communication, IT service management (ITSM), ITIL 4

Alfredo De Ninno explores nine challenges as we move to the “new normal”.

How the PRINCE2 Directing Guide helps with decision latency Blog

How the PRINCE2 Directing Guide helps with decision latency

  • By Henny Portman - Partner at HWP Consulting
  • October 2020
  • Agile, PRINCE2, Project management

If we look at PRINCE2, we can find several solutions on how to speed up decision-making. In this blog, Henny Portman explores a few. 

Principles: from PRINCE2® to the 7th Edition of the PMBOK® Guide Blog

Principles: from PRINCE2® to the 7th Edition of the PMBOK® Guide

  • By Nader K. Rad – project management author, speaker and adviser
  • October 2020
  • Best practice, PRINCE2, Project management

We spoke to Nader K. Rad to get his personal opinion on the new PMBOK Guide and its similarities/differences to PRINCE2. 

Looking After Words Blog

Looking After Words

  • By Jarek Kowalski - Translation/Localization Project Manager, AXELOS and Amy Metcalfe - Project Editor, AXELOS
  • September 2020
  • Best practice, Certification, Examinations, Project management

Jarek and Amy discuss the importance of words and the work that goes into translating core guidance and exams at AXELOS. 

Filling the youth skills gap: ITIL 4 and service management Blog

Filling the youth skills gap: ITIL 4 and service management

  • By Adam McCullough – ITSM expert
  • September 2020
  • Career progression, Certification, ITIL 4, Learning, Professional development

Companies are now placing greater emphasis on the professional learning and development younger people receive while still in education.

ITIL 4 Leader: Digital and IT Strategy in 1,000 words White Paper White paper

ITIL 4 Leader: Digital and IT Strategy in 1,000 words White Paper

  • Best practice, Certification, Digital transformation, IT services, ITIL 4, Strategy execution

This paper explains who ITIL® 4: Digital and IT Strategy (DITS) is for and what it can help you to achieve.

Effective Project Management: Why the PRINCE2 method is more relevant than ever White Paper White paper

Effective Project Management: Why the PRINCE2 method is more relevant than ever White Paper

  • Best practice, Certification, Collaboration, Communication, PRINCE2, Project management

PRINCE2 is flexible, adaptable, and practical. This paper explains why it is so popular all around the world, and why you should become PRINCE2 certified today. 

Joiner, mover and leaver process in the new normal Blog

Joiner, mover and leaver process in the new normal

  • By Richard Josey – lead ITSM solutions architect, AFJ Solutions
  • September 2020
  • Best practice, Certification, IT service management (ITSM), ITIL 4, Recruitment, Service management, Training

How does the new normal affect service management’s role when it comes to new joiner/mover/leaver processes?

Effective project management – a universal language Blog

Effective project management – a universal language

  • By Allan Thomson – PPM Product Ambassador, AXELOS
  • September 2020
  • Best practice, Certification, Communication, PRINCE2, Project management

To improve communication, the PRINCE2 method provides a glossary to keep project management accessible yet structured.

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