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ITIL 4 and DevOps: a cultural perspective Discussion Paper White paper

ITIL 4 and DevOps: a cultural perspective Discussion Paper

  • DevOps, Digital transformation, IT service management (ITSM), IT services, IT transformation, ITIL

This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.

Service Science, Service-dominant Logic and ITIL 4 White Paper White paper

Service Science, Service-dominant Logic and ITIL 4 White Paper

This white paper gives a brief introduction to service science and service-dominant logic and presents some of the areas in ITIL 4 where the influence is perceptible.

ITIL 4, IT Service Management and Agile White Paper White paper

ITIL 4, IT Service Management and Agile White Paper

  • Agile, Collaboration, IT service management (ITSM), ITIL, Problem management, Service management, Value

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.

Finding the balance between technology and business – a career in project management Blog

Finding the balance between technology and business – a career in project management

  • By Sharath Padaki – Project Manager for Rapid Earth Fault Current Limiter (REFCL) technology at CitiPower Powercor
  • March 2019
  • Behaviour, Certification, Governance, PRINCE2, Professional development, Project management, Qualifications, Requirements

How does an engineer transform into a project manager with an eye on what a business wants?

ITIL 4 and VOCR: The Service Value Formula White paper

ITIL 4 and VOCR: The Service Value Formula

  • Customer experience, Customer needs, IT service management (ITSM), IT services, ITIL

This white paper uses fictional case studies to illustrate the key elements of ideal relationships between services, IT management, and non-IT domains.

Learn and adapt with ITIL 4 – Why stories matter! Blog

Learn and adapt with ITIL 4 – Why stories matter!

  • By Justin Kitchener – account director for TSO, publisher of ITIL 4
  • March 2019
  • Behaviour, Benefits realization, Collaboration, IT service management (ITSM), IT services, ITIL

What does ITIL 4 have to do with the eternal, human practice of storytelling?

Project Lifecycles and PRINCE2 Discussion Paper White paper

Project Lifecycles and PRINCE2 Discussion Paper

  • PRINCE2, Project and programme management (PPM), Project management, Project planning, Project Progress

This discussion paper describes the PRINCE2 project lifecycle, investigates different approaches to defining and using a project lifecycle and identifies some common features and issues.

Sponsoring PRINCE2 Agile White Paper White paper

Sponsoring PRINCE2 Agile White Paper

  • Agile, Governance, PRINCE2, PRINCE2 Agile, Project management, Project sponsorship

A PRINCE2 Agile sponsor needs to know their project environment, be prepared and keep on track in order to successfully adopt the methodology in their organization.

A career in PPM: Making a difference Blog

A career in PPM: Making a difference

  • By Ian Sharpe – Global Program Director for Project Management Capability, DXC Technology
  • March 2019
  • Benefits realization, Business solutions, Career progression, Certification, MSP, PRINCE2, Project management, Project planning, Skills

You could say I’m an “accidental project manager"...

A career in ITSM: life-long learning in ITIL Blog

A career in ITSM: life-long learning in ITIL

  • By Luigi Ferri – Chief Information Risk and Compliance Officer, sunhill technologies GmbH – Volkswagen Financial Services AG
  • March 2019
  • Best practice, Certification, IT service management (ITSM), ITIL, Learning, PRINCE2, Training

IT service management before ITIL® v2 was as difficult to manage as landing on the moon and finding a state of anarchy.

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