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Is your ITIL evergreen? Blog

Is your ITIL evergreen?

  • By Louise John - Test Manager at Essex County Council
  • June 2019
  • Change management, Frameworks, Incident management, IT services, ITIL, Knowledge management, Problem management, Resource management, Service management

Evergreen technology ensures IT services are always relevant to the business and keep up with their changing demands.

ITIL human centred service design – understanding customer needs Blog

ITIL human centred service design – understanding customer needs

  • By Katrina MacDermid – ITIL Master and Human Centred Service Design Consultant and Tobias Robinson – consultant
  • May 2019
  • Agile, Business solutions, Customer needs, IT services, ITIL, Problem management, Service management, Value

What is human-centred service design (HCSD) and how does it add value to an organization?

T-Shaped Professionals for a digital economy White Paper White paper

T-Shaped Professionals for a digital economy White Paper

  • Best practice, Certification, ITIL 4, Service management, Training, Value

This white paper will examine how ITIL 4 supports the development of T-shaped professionals.

ITIL 4 and COBIT White Paper White paper

ITIL 4 and COBIT White Paper

  • Frameworks, Governance, ITIL 4, Service management, Stakeholder engagement, Value

This white paper discusses the similarities and synergies between the ITIL 4 and COBIT 2019 frameworks as well as their differences.

Project Management in the Baltic States 2019 Blog

Project Management in the Baltic States 2019

  • By Mark Hudson, AXELOS Academia Manager
  • May 2019
  • Certification, Learning, PRINCE2, PRINCE2 Agile, Project management, Roles

The International Scientific Conference on Project Management in the Baltic States at the University of Latvia is an event dedicated to enhance the capacity of project managers.

ITIL Intermediate v3 Service Operation – keeping the lights on Blog

ITIL Intermediate v3 Service Operation – keeping the lights on

  • By Steven Levinson – ITSM Service Delivery Manager, Mecklenburg County
  • May 2019
  • Best practice, Incident management, IT service management (ITSM), ITIL, Processes, Service desk, Value

Having worked in ITSM for nearly 30 years, I think Service Operation (SO) is one of the most important Intermediate modules.

3 tips for passing ITIL 4 Foundation Blog

3 tips for passing ITIL 4 Foundation

  • By Michael Macgregor, AXELOS Project Manager
  • May 2019
  • Best practice, Certification, Examinations, Frameworks, ITIL 4, Learning, Training

Having now completed the training, I would like to share with you my top tips for taking the ITIL 4 Foundation exam.

US Department of the Interior ITIL Case Study Case study

US Department of the Interior ITIL Case Study

  • Customer experience, Customer needs, IT service management (ITSM), IT services, ITIL, Service management, Value

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

ITIL Intermediate v3: Service Design – enabling value creation Blog

ITIL Intermediate v3: Service Design – enabling value creation

  • By Leif Andersson – ITIL Expert, CBRM, coach and facilitator: illumineight AB and University of Borås
  • May 2019
  • Agile, Customer engagement, DevOps, IT service management (ITSM), IT services, ITIL, Value

ITIL Intermediate’s SD module provides one of the most important approaches to deliver a service that works and enables value creation.

Seven principles for seven kingdoms – PRINCE2 for Game of Thrones (spoiler alert) Blog

Seven principles for seven kingdoms – PRINCE2 for Game of Thrones (spoiler alert)

  • By Veronika Kiesswetter AXELOS PR and Communications Manager
  • May 2019
  • Leadership, Learning from experience, PRINCE2, Project management, Project planning, Roles

How would a project manager have used the seven principles of PRINCE2 to unite the seven kingdoms?

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