2021 has seen an increase in demand for automation and continual, minor improvements to managed IT services.
This case study explores how the Bank of Kenya used PRINCE2 to deliver an integrated payment solution.
If the organization was a human body, P3O is its spine – supporting the totality of what’s happening across the enterprise.
White paper providing an overview of how organizations can use M_o_R to establish an effective framework for risk management.
Amy Metcalfe discusses nine recommendations for writing effective policies as outlined in ITIL® 4: Direct, Plan, and Improve.
How does the level and nature of risk in IT and service management in the pre-digital business era compare to today?
There’s much more to ITIL than IT – and there always has been.
In project management – just as in life – communication is hugely significant but sometimes underestimated.
ITIL 4®: Create, Deliver and Support explores how organizations can prioritize work to co-create value and minimize the costs and risks associated with delayed work.
We spoke to Margo Leach, our Chief Product Officer, about her career journey, navigating the workplace as a woman and her thoughts on the theme of this year’s International Women’s day:...