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Amadeus and ITIL 4 Case Study Case study

Amadeus and ITIL 4 Case Study

  • Business solutions, Customer engagement, Customer needs, IT service management (ITSM), IT services, ITIL 4, Value

This paper describes Amadeus' journey from ITIL v3 to ITIL 4 and the value added to their IT service management.

Making people and organizations Agile – PRINCE2 Agile Blog

Making people and organizations Agile – PRINCE2 Agile

  • By Steven Deneir – Agile coach, trainer, facilitator – Co-Learning
  • August 2019
  • Agile, Business solutions, Capabilities, Learning, PRINCE2, PRINCE2 Agile, Project management

Why is now the time for organizations and their teams to move to Agile approaches in project management?

ITIL 4: a clear definition of value Blog

ITIL 4: a clear definition of value

  • By Sundeep Singh – Service Manager, Digital Technology Operations & ITIL Expert, Co-Op Digital
  • July 2019
  • Agile, DevOps, Digital transformation, Governance, ITIL 4, Professional development, Service desk, Service management, Value

ITIL® 4 supports the idea of value co-creation and governance is now treated as an overall and integrated activity.

PRINCE2 - More Important than Ever Blog

PRINCE2 - More Important than Ever

  • By Allan Thomson, AXELOS PPM Product Ambassador
  • July 2019
  • Communication, Governance, PRINCE2, Project management, Skills

According to AXELOS' PPM Benchmarking Report 2019, project managers are facing multiple challenges in their day to day roles.

Value of the PMO Blog

Value of the PMO

  • By Rajiv Khanna – Director and Founder, Raj Khanna Associates
  • July 2019
  • Change management, Portfolio management, Programme management, Project and programme management (PPM), Project management, Project management office, Strategic objectives

Organizations are going through rapid change, often driven by digital technology and changes in local and national priorities.

ITIL 4: Storytelling in Value Management Blog

ITIL 4: Storytelling in Value Management

  • By Katrina Macdermid, Director of KayJayEm Services, and Stephen Graham, Service Designer
  • July 2019
  • Business solutions, Customer experience, End-User Experience, IT services, ITIL 4, Problem management, Value

Understanding the needs of others is fundamentally at the core of good service.

The value of certification for project managers White paper

The value of certification for project managers

  • Best practice, Certification, Leadership, Learning, PRINCE2, Project and programme delivery, Project and programme management (PPM), Training

This white paper explores the value of certification for project managers, with particular reference to the PRINCE2 certification.

Why a greater emphasis on emotional intelligence could be a game changer Blog

Why a greater emphasis on emotional intelligence could be a game changer

  • By Nick Jago - Senior Associate, Ontoit (integrated advisory and project management)
  • July 2019
  • Collaboration, Communication, PRINCE2, Project and programme management (PPM), Project management, Roles, Skills

I firmly believe that emotional intelligence (EI) and communication are integral to the development of project management and key to shaping its future.

Why PRINCE2 Practitioner gives me greater control Blog

Why PRINCE2 Practitioner gives me greater control

  • By Mark Sutton - Change Manager, Yireh Ltd
  • July 2019
  • Best practice, Certification, Change requests, Methodologies, PRINCE2, Project and programme management (PPM), Project management, Project planning

As a project manager already qualified in PRINCE2® Foundation, I’ve found that Practitioner has made a positive difference my role.

What makes a successful hybrid project manager? Blog

What makes a successful hybrid project manager?

  • By Jane Nichols - COO, CITI
  • July 2019
  • Agile, Capabilities, Communication, Knowledge management, Project management, Reporting, Stakeholder engagement

The term "hybrid project management" is generally assumed to refer to Agile and more traditional approaches when managing projects.

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