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Adapting to the new normal with project management Blog

Adapting to the new normal with project management

  • By Duncan Wade – Director, The Human Interface Consultancy
  • July 2020
  • Best practice, Certification, PRINCE2, Project management

How has lockdown affected the way project managers need to think about their work? 

How ITIL Value Streams help SIAM White Paper White paper

How ITIL Value Streams help SIAM White Paper

  • Best practice, Collaboration, Frameworks, IT service management (ITSM), IT services, ITIL, Value

This paper explores how value streams can help SIAM professionals to govern and manage services and products.

How to manage a service desk during a pandemic Blog

How to manage a service desk during a pandemic

  • By Alice Negbenose - Project editor, AXELOS
  • July 2020
  • Best practice, End-User Experience, ITIL 4, Processes, Service desk

The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience with the service desk can ensure a customer&rsquo...

How ITIL 4 DSV concepts helped a brewery during lockdown Blog

How ITIL 4 DSV concepts helped a brewery during lockdown

  • By David Billouz – Founder, Ociris and ITIL Ambassador
  • July 2020
  • Best practice, Digital transformation, ITIL 4

How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?  

My top to-do list for the PMO in the new normal Blog

My top to-do list for the PMO in the new normal

  • By Emma Arnaz-Pemberton – director of consulting services, Wellingtone
  • July 2020
  • Best practice, PRINCE2 Agile, Project and programme management (PPM), Project management, Project management office

How has the pandemic lockdown affected the way project managers need to think about their work?   

How to plan a walking tour using PRINCE2 Blog

How to plan a walking tour using PRINCE2

  • By Veronika Kiesswetter - PR and Communications Manager, AXELOS
  • July 2020
  • Best practice, PRINCE2, Project management

Veronika Kiesswetter explores how to use PRINCE2’s seven principles to plan walking tours.

Essential skills for the digital era – the customer journey and ITIL® 4 Blog

Essential skills for the digital era – the customer journey and ITIL® 4

  • By David Barrow – ITSM consultant
  • July 2020
  • Certification, Customer experience, Customer needs, ITIL 4, Skills

Why is mapping the customer journey with a service mindset important for organizations in the digital era?  

My service management to-do list for the new normal Blog

My service management to-do list for the new normal

  • By Barry Corless – Service Improvement Lead – Visionable Global
  • July 2020
  • Collaboration, IT service management (ITSM), Service management

The reality of working in increasingly volatile, uncertain, complex and ambiguous (VUCA) environments is going to drive organizations to adapt and thrive.  

PRINCE2 Agile and Kanban – making project tasks more visible Blog

PRINCE2 Agile and Kanban – making project tasks more visible

  • By Andrea Vecchi – Head of PMO, Sonnedix
  • July 2020
  • PRINCE2 Agile, Project management, Project planning, Task management

As part of the guidance available in PRINCE2 Agile, Kanban is a tool that should be in every project manager’s toolkit, especially in less complex environments.  

Value streams and ITIL 4 CDS: looking holistically at service management Blog

Value streams and ITIL 4 CDS: looking holistically at service management

  • By Patrick Von Schlag – President, Deep Creek Center
  • July 2020
  • Best practice, Collaboration, IT service management (ITSM), ITIL 4

How is ITIL best practice important to people in IT operations teams getting “dirty” in the day to day tasks of managing changes, transition and delivering flexible and stable service? ...

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