How has lockdown affected the way project managers need to think about their work?
This paper explores how value streams can help SIAM professionals to govern and manage services and products.
The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience with the service desk can ensure a customer&rsquo...
How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?
How has the pandemic lockdown affected the way project managers need to think about their work?
Veronika Kiesswetter explores how to use PRINCE2’s seven principles to plan walking tours.
Why is mapping the customer journey with a service mindset important for organizations in the digital era?
The reality of working in increasingly volatile, uncertain, complex and ambiguous (VUCA) environments is going to drive organizations to adapt and thrive.
As part of the guidance available in PRINCE2 Agile, Kanban is a tool that should be in every project manager’s toolkit, especially in less complex environments.
How is ITIL best practice important to people in IT operations teams getting “dirty” in the day to day tasks of managing changes, transition and delivering flexible and stable service?