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CBI Cyber Security Conference 2018 Blog

CBI Cyber Security Conference 2018

  • By Ciaran Martin – CEO – National Cyber Security Centre
  • November 2018
  • Cyber resilience, Cyber security, Cyber-attack, Governance, Threats, Vulnerability

As part of the CBI Cyber Security Conference 2018, Ciaran Martin, CEO of the National Cyber Security Centre hosted a Keynote session.

PRINCE2 Agile for agile delivery practitioners Blog

PRINCE2 Agile for agile delivery practitioners

  • By Julia Gosse – project management trainer and consultant
  • November 2018
  • Agile, PRINCE2, PRINCE2 Agile, Project management, Requirements, Task management

How can agile users combine their agile approach with the control and governance offered by PRINCE2®?

ITIL Perceptions Blog

ITIL Perceptions

  • By Barry Corless – global product director (service management), Global Knowledge
  • November 2018
  • Agile, Best practice, Frameworks, ITIL, Processes, Service management

ITIL is “documented common sense”, useful when undergoing any transformation as an organization.

PRINCE2 Agile Foundation: a practical approach to project success Blog

PRINCE2 Agile Foundation: a practical approach to project success

  • By Clare Gibbs – project manager
  • November 2018
  • Agile, Best practice, Certification, PRINCE2, PRINCE2 Agile, Project management

Clare Gibbs discusses the value of combining PRINCE2® and agile knowledge by certifying recently in PRINCE2 Agile® Foundation.

A transformative training style for a transformative product: Welcome AgileSHIFT Blog

A transformative training style for a transformative product: Welcome AgileSHIFT

  • By Mark Hudson, Academia Manager at AXELOS
  • November 2018
  • Agile, AgileSHIFT, Certification, Examinations, Learning, Training

I recently became one of the first candidates to complete AXELOS’ new AgileSHIFT training and certification.

Built on ITIL: putting a rocket under your career Blog

Built on ITIL: putting a rocket under your career

  • By Adam McCullough – ITSM expert
  • November 2018
  • Career progression, Certification, Continual Service Improvement (CSI), IT services, ITIL, Skills

Adam McCullough shares his ITIL journey: was it coincidental for someone who was working at NASA to find ITIL helped his career “sky rocket”?

Aquila Heywood: An ITIL Case Study Case study

Aquila Heywood: An ITIL Case Study

  • Continual Service Improvement (CSI), Customer engagement, Incident management, IT service management (ITSM), IT services, ITIL, Value

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.

Built on ITIL: quality and consistency in service delivery Blog

Built on ITIL: quality and consistency in service delivery

  • By Patrick Von Schlag – President, Deep Creek Center and ITIL Expert
  • November 2018
  • Best practice, Frameworks, IT service management (ITSM), ITIL, Service management, Training, Value

What does ITIL® help to build? We asked ITIL Expert, Patrick Von Schlag, who – without hesitation – said: “Quality and consistency in service delivery.”

Universities staff need to understand their role in keeping hackers at bay Blog

Universities staff need to understand their role in keeping hackers at bay

  • By Kuldip Sandhu, Higher and Further Education Consultant, Innovative Quality Solutions (IQS)
  • October 2018
  • Behaviour, Cyber resilience, Cyber-attack, RESILIA, Threats, Training

Universities have become a hunting ground for the unscrupulous hackers.

Grupo Bimbo: Winning the ITIL Experience Award ITIL Case Study Case study

Grupo Bimbo: Winning the ITIL Experience Award ITIL Case Study

  • Adopt and adapt, Certification, Continual Service Improvement (CSI), Customer experience, IT service management (ITSM), IT transformation, ITIL

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

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