PMO is becoming increasingly popular as an organizational entity around project management.
The IT Infrastructure Library – the original name for ITIL – is, officially, not in use!
What is digital transformation, how are companies going about accomplishing it and what does that mean for ITSM?
Every ITSM process could benefit from IT4IT if service strategy managementcan ensure a good approach to automation and information management.
We often use terminology and words that we haven’t agreed the definition on. We need to make definitions understandable in our own, local context to make them usable and understandable to our...
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital, particularly if organisations are to...
Organizations need to create a corporate approach to learning to derive value from certificaton of their staff.
Marcel Foederer looks both backwards and forwards, considering where ITIL has come from and where it’s going.
If I asked you to carve out five hours a week for learning your immediate response might be ‘nice idea but I don’t have the time’.
As an organization, are you interested in attracting top talent? If you are, then you need to create a learning-centred work culture.