ITIL provides a deep foundation when it comes to IT Service Management. One of the reasons is because ITIL is a framework that focuses on aligning IT services with the needs of a business.
I was able to ask CIOs I met prior to the itSMF Japan conference about their business and IT challenges and their thoughts about ITIL and the upcoming update.
ITIL has always been dynamic. Now it's time to update ITIL again and we want organizations to see how they can leverage ITIL’s ideas and guidance to increase efficiency and effectiveness.
In recent days, there’s been a lot of comment (in news stories, by pundits, on social media, and in online forums) about how appalling it is that MPs are sharing passwords with their staff.
The need to be both waterfall and agile in projects has hit a lot of project managers in 2017.
Everyone’s favourite ITSM puppet blogger, Joe The IT Guy, published an article a couple of months ago on the alignment of ITIL® and DevOps.
Another day, another IT framework – or that’s how it could seem to ITSM practitioners in 2017.
How can DevOps bring service improvements to IT service management in organizations and avoid throwing operations the “hot potato” of badly planned change projects?
A project doesn’t end with delivery but with the realization of its benefits to the business, so strategy needs to be part of the project management policy.
When a project management method is not tailored to requirements , it is unlikely that the approach and effort will be meet the needs of the project.