Can posting a photograph of a family celebration on a personal media account really have an impact on your employer and the organization?
ITSM helps business deliver digital transformation as its approaches and operational processes support the technology change for organizations.
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
It is very common for organizations to ask project managers to deliver a plan for approval at short notice and this increases the risks for its delivery.
The far-reaching impact of a cyber breach can include reputational loss, damage to competitive advantage and disruption to operational stability.
Many organizations don’t have the need for a dedicated project manager and will appoint someone from within the business to run projects on a case-by-case basis.
It may seem at odds with purist Agile thinking, but project managers are increasingly finding themselves allocated Agile projects.
Traditionally, ITSM has not been agile, but changes in software development have led to a re-think about the balance of control and agility.
With system breaches at universities doubling over the past two years, cyber-resilience is an increasing concern.
To effectively diagnose the root cause of the breakdown of project success, the 5 Whys is a simple question-asking technique that explores the causes and effects underlying the problem.