When PRINCE2 Agile® first arrived on the market in 2015, it explicitly addressed a deep-rooted misunderstanding
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
In IT service management (ITSM) education is critical: it helps organizations get a shared understanding of terms and concepts and a proven body of knowledge such as ITIL®.
An AXELOS webinar highlighted how education establishments are the ideal target for cyber attackers.
If you want to successfully deliver new products and services to keep your organization competitive in today’s changing world, effective project management is critical.
I’m a big believer that projects are a product of the people who are involved in them.
Effective project management relies on efficacious planning. Without a plan there is no control, regardless of the project management methodology or product delivery framework used.
What can ITSM practitioners learn from getting involved in problem-solving simulation activities?
Stakeholders can make or break projects or programmes. Just giving them what they want is not usually a viable solution, so how can this relationship be managed effectively?
Do you all have 15 July 2018 marked in your diary? If not then it’s high time because that is the day of the football final.