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More than meets the I: a deep foundation for IT service management Blog

More than meets the I: a deep foundation for IT service management

  • By Gladys Maina – IT Officer, Jhpiego Kenya
  • December 2017
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Processes, Service management, Value

ITIL provides a deep foundation when it comes to IT Service Management. One of the reasons is because ITIL is a framework that focuses on aligning IT services with the needs of a business.

ITSM research findings from Japan Blog

ITSM research findings from Japan

  • By Akshay Anand - AXELOS ITIL Team
  • December 2017
  • Agile, Cyber security, DevOps, IT Service Management (ITSM), ITIL, Service management

I was able to ask CIOs I met prior to the itSMF Japan conference about their business and IT challenges and their thoughts about ITIL and the upcoming update.

ITIL® Update: Evolution and Integration Blog

ITIL® Update: Evolution and Integration

  • By Erin Casteel – Veridity Pty Ltd
  • December 2017
  • 20000, Agile, Customer experience, Governance, ISO/IEC, ITIL, Service management

ITIL has always been dynamic. Now it's time to update ITIL again and we want organizations to see how they can leverage ITIL’s ideas and guidance to increase efficiency and effectiveness.

On designing an Information Security Service Blog

On designing an Information Security Service

  • By Akshay Anand - AXELOS ITIL Team
  • December 2017
  • Behaviour, Cyber security, End-user experience, IT services, ITIL Practitioner, RESILIA

In recent days, there’s been a lot of comment (in news stories, by pundits, on social media, and in online forums) about how appalling it is that MPs are sharing passwords with their staff.

2018: the time comes for project managers Blog

2018: the time comes for project managers

  • By Karen Ferris – Macanta Consulting
  • December 2017
  • Agile, Communication, Customer experience, Leadership, Project management, Skills

The need to be both waterfall and agile in projects has hit a lot of project managers in 2017.

The ITIL® DevOps Blog Response Blog

The ITIL® DevOps Blog Response

  • By Akshay Anand - AXELOS ITIL Team
  • December 2017
  • Capabilities, Continual Service Improvement (CSI), DevOps, IT Service Management (ITSM), ITIL, Service Management

Everyone’s favourite ITSM puppet blogger, Joe The IT Guy, published an article a couple of months ago on the alignment of ITIL® and DevOps.

ITIL®, DevOps and the search for silver bullets Blog

ITIL®, DevOps and the search for silver bullets

  • By Barclay Rae - ITSM Consultant
  • December 2017
  • Agile, DevOps, Frameworks, IT Service Management (ITSM), ITIL, ITIL Practitioner

Another day, another IT framework – or that’s how it could seem to ITSM practitioners in 2017.

Combining DevOps and ITIL® to cool the “hot potato” of change Blog

Combining DevOps and ITIL® to cool the “hot potato” of change

  • By AXELOS ITIL Team
  • November 2017
  • Collaboration, DevOps, IT Service Management (ITSM), IT services, ITIL, ITIL Practitioner

How can DevOps bring service improvements to IT service management in organizations and avoid throwing operations the “hot potato” of badly planned change projects?

How to align project management to corporate strategy  Blog

How to align project management to corporate strategy

  • By Ana Bertacchini, project management expert
  • November 2017
  • Communication, Frameworks, PRINCE2, Project management, Strategic objectives, Strategy execution

A project doesn’t end with delivery but with the realization of its benefits to the business, so strategy needs to be part of the project management policy.

The fine art of tailoring to suit the project environment Blog

The fine art of tailoring to suit the project environment

  • By Milvio DiBartolomeo
  • November 2017
  • Agile, Governance, P3O, PRINCE2, Project management, Requirements

When a project management method is not tailored to requirements , it is unlikely that the approach and effort will be meet the needs of the project.

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