This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
This white paper gives a brief introduction to service science and service-dominant logic and presents some of the areas in ITIL 4 where the influence is perceptible.
This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.
How does an engineer transform into a project manager with an eye on what a business wants?
This white paper uses fictional case studies to illustrate the key elements of ideal relationships between services, IT management, and non-IT domains.
What does ITIL 4 have to do with the eternal, human practice of storytelling?
This discussion paper describes the PRINCE2 project lifecycle, investigates different approaches to defining and using a project lifecycle and identifies some common features and issues.
A PRINCE2 Agile sponsor needs to know their project environment, be prepared and keep on track in order to successfully adopt the methodology in their organization.
You could say I’m an “accidental project manager"...
IT service management before ITIL® v2 was as difficult to manage as landing on the moon and finding a state of anarchy.