Evergreen technology ensures IT services are always relevant to the business and keep up with their changing demands.
What is human-centred service design (HCSD) and how does it add value to an organization?
This white paper will examine how ITIL 4 supports the development of T-shaped professionals.
This white paper discusses the similarities and synergies between the ITIL 4 and COBIT 2019 frameworks as well as their differences.
The International Scientific Conference on Project Management in the Baltic States at the University of Latvia is an event dedicated to enhance the capacity of project managers.
Having worked in ITSM for nearly 30 years, I think Service Operation (SO) is one of the most important Intermediate modules.
Having now completed the training, I would like to share with you my top tips for taking the ITIL 4 Foundation exam.
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
ITIL Intermediate’s SD module provides one of the most important approaches to deliver a service that works and enables value creation.
How would a project manager have used the seven principles of PRINCE2 to unite the seven kingdoms?