It all started with a tweet and now I find myself debating Customer Experience (CX) on the AXELOS blog.
Configuration management systems (CMS) are the bedrock of IT service management (ITSM); they provide the tools and databases to hold and manage all the necessary information about the assets used...
IT Service Management (ITSM) practitioners often forget that service management was not something they invented but rather a concept taken and adapted to create their own view of the world.
This White Paper asks whether Directors have the knowledge they need to meet this responsibility and what learning methods might be most effective in reaching them.
This Discussion Paper explores the ever changing cyber risk landscape and the challenges that Non-Executive Directors (NEDs) and other members of risk committees may face in understanding cyber...
In this White Paper Kevin Holland describes one example model for effective SIAM.
LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.
To effectively implement all but the simplest of changes, managers need to be able to understand and manage projects, no matter what their principle role is.
Agile delivery principles are increasingly attracting the attention of organizations looking for the most appropriate approach to help meet their project objectives.
The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said “Everything’s going OK, except...