In Part 1 of our series, read our Top Tips to help you prepare for your ITIL Foundation course and exam.
Adopting service governance is a major change to the way a company organizes itself.
This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.
I’ve got only two words to describe what I think about AXELOS’ ITIL Practitioner qualification: it’s huge.
It was the marriage they said could never happen but AXELOS has managed it.
ITIL Practitioner is the last, missing piece of the jigsaw – it’s the qualification that will equip IT Service Management (ITSM) practitioners with the answers to the questions they...
PRINCE2 Agile is long overdue. Though I’ve already been using PRINCE2® as a “wrapper” around agile methods, the rise of agile – post the Agile Manifesto – in...
PRINCE2 is often taken as synonymous with the term “waterfall”. That’s a mistake with a number of implications.
If your organization doesn’t change it will probably do one thing: atrophy. It’s not sustainable to remain the same - do that, and you’re writing your own obituary.
What are the ITIL training questions that a tutor hears from trainees time and again?