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ITIL® in a Recession Case study

ITIL® in a Recession

  • Budgets, Capabilities, Cloud Computing, Frameworks, IT Service Management (ITSM), ITIL, Processes, Service Management, Stakeholder management

In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions...

Everything you wanted to know about M_o_R® in less than one thousand words White paper

Everything you wanted to know about M_o_R® in less than one thousand words

  • Best Practice, Budgets, Capabilities, Change management, M_o_R, Risk Management

White paper providing an overview of how organizations can use M_o_R to establish an effective framework for risk management.

P3O® Pilot Case Study: Interview with Tameside Metropolitan Borough Council Case study

P3O® Pilot Case Study: Interview with Tameside Metropolitan Borough Council

  • Best practice, P3O, Portfolio Management, Programme management, Project and programme delivery, Project and programme management (PPM), Project management

Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing a tailored project management approach.

Manchester City Council - Transforming City Works: MSP® Case Study Case study

Manchester City Council - Transforming City Works: MSP® Case Study

  • MSP, Programme management, Project and programme delivery, Project and programme management (PPM), Stakeholder engagement, Strategy execution, Task management, Training

In 2006 MCC embarked on an ambitious programme to improve operations, meeting the Government's new social housing standard: Decent Homes 2010. The robust framework of MSP allowed MCC to manage...

ITIL® V3 and ISO/IEC 20000 White paper

ITIL® V3 and ISO/IEC 20000

  • Best practice, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Service Management

This White Paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books...

Everything you wanted to know about ITIL® in less than 1,000 words White paper

Everything you wanted to know about ITIL® in less than 1,000 words

  • Adopt and Adapt, Best practice, IT Service Management (ITSM), IT services, ITIL, Service Management

A short overview White Paper, providing an excellent introduction to ITIL and its evolution.

Everything you wanted to know about MSP® in less than 1000 words White paper

Everything you wanted to know about MSP® in less than 1000 words

  • Best Practice, Frameworks, Management, MSP, Stakeholder Management, Strategy Execution

White paper providing a brief overview of updates that have been delivered by the 2007 version of the MSP framework.

Refreshing Management of Risk: Guidance for Practitioners White paper

Refreshing Management of Risk: Guidance for Practitioners

  • Best practice, Change management, M_o_R, Management, Processes, Stakeholder management

This White Paper explains why the decision was made to refresh M_o_R® and describes the main changes and improvements that have been made to the guide.

Integrating DSDM into an existing PRINCE2® environment Case study

Integrating DSDM into an existing PRINCE2® environment

  • Agile, Budgets, Frameworks, Methodologies, PRINCE2, Project management, Stakeholder management

This white paper describe the benefits of running PRINCE2 and DSDM together and provides a general overview on how to achieve this.

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