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Issues in corporate governance and service governance as a solution Blog

Issues in corporate governance and service governance as a solution

  • By Peter Brooks - independent author and consultant in service governance
  • April 2015
  • Best Practice, Governance, IT Services, ITIL, M_o_R, MoP, MoV, MSP, Service Management

The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said “Everything’s going OK, except...

Getting human to human in ITSM Blog

Getting human to human in ITSM

  • By Barclay Rae - independent ITSM consultant
  • April 2015
  • Best Practice, Collaboration, Communication, IT service management (ITSM), IT Services, ITIL, Service Management

In ITSM you need the skills to influence people beyond having a process and that’s all about relationships, interaction and successful communication.

Building Service Monitoring as a Service with an Eye on the Cloud:  Service Monitoring Service Blog

Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring Service

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • April 2015
  • Best Practice, Cloud Computing, IT Services, Service Management

Application teams know their applications. We know our Service Monitoring Service. We need to quantify very simple inputs that will enable our application/service teams to easily consume our service.

MoP® and PMI - the Yin and Yang of portfolio management Blog

MoP® and PMI - the Yin and Yang of portfolio management

  • By Craig Kilford, Interim Portfolio Director
  • April 2015
  • Best Practice, Change management, MoP, Portfolio Management, Processes, Project sponsorship, Strategy execution, Training

In this blog, Portfolio Director and author Craig Kilford discusses the most prominent similarities and differences between AXELOS' Management of Portfolios (MoP) and PMI's Standard for...

Essex County Council: An ITIL® Case Study Case study

Essex County Council: An ITIL® Case Study

  • Adopt and Adapt, Business solutions, Continual Service Improvement (CSI), Customer Experience, ITIL, Management, Processes

Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing...

LeasePlan Information Services Case study

LeasePlan Information Services' Service Support Department: ITIL Case Study

  • Adopt and Adapt, Business solutions, Continual Service Improvement (CSI), IT Service Management (ITSM), IT services, ITIL, Methodologies, Service Management

As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.

The perils of cyber-attack – and the new solution Blog

The perils of cyber-attack – and the new solution

  • By Mark Logsdon, AXELOS Head of Market Engagement for Cyber Resilience
  • March 2015
  • Behaviour, Best Practice, Cyber Resilience, Identity, Threats, Training, Vulnerability

In the world of cyber resilience, barely a week goes by without another company falling victim to cyber-attack – and to the penalties that can arise as a result.

P3M3® v3.0 – the “big one” among best practices is coming Blog

P3M3® v3.0 – the “big one” among best practices is coming

  • By Rod Sowden – joint-lead author: P3M3® v3.0
  • March 2015
  • Best Practice, Management, Maturity models, P3M3, Processes, Project and programme management (PPM)

The latest version of P3M3, launching from April 2015, will provide PPM consultants and organizations they work with the evidence for whether projects, programmes and portfolios are working or not...

The genesis of PRINCE2 Agile – a work of agile collaboration Blog

The genesis of PRINCE2 Agile – a work of agile collaboration

  • By Keith Richards, PRINCE2 Agile lead author and Director, agileKRC
  • March 2015
  • Best Practice, Frameworks, Methodologies, PRINCE2, PRINCE2 Agile, Project Management

For those waiting to hear, or wondering, about progress regarding the development of PRINCE2 Agile: please be assured, your wait is nearly over!

Every Cyber Attacker is an Insider Blog

Every Cyber Attacker is an Insider

  • By Matt Devost, AXELOS CREATe Team Member and President and CEO of global cybersecurity consulting firm FusionX, LLC
  • March 2015
  • Best Practice, Confidentiality, Cyber Resilience, Data protection, Frameworks, Risk management

What enterprise executives need to realize is that in today’s environment, every cyber attacker is a potential insider.

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