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The benefits of ITIL® in IT security Blog

The benefits of ITIL® in IT security

  • By Radu Leonte, Security Systems Senior Manager, SecureWorks
  • October 2016
  • Communication, Continual Service Improvement (CSI), IT services, ITIL, Processes, Resource management

Radu Leonte discusses the value of ITIL in Europe’s evolving and emerging Security Operation Centres (SOCs).

Implementing and leading a best practice PMO Blog

Implementing and leading a best practice PMO

  • By Eileen Roden – PMO and PPM consultant
  • October 2016
  • Best practice, Governance, P3O, Project management office

It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what functions and services are ‘best’ for...

RESILIA exam questions: Part Three - Protective controls Blog

RESILIA exam questions: Part Three - Protective controls

  • By Matt Trigg, Managing Director – Zindiak
  • October 2016
  • Anti-virus software, Certification, Cyber-attack, Examinations, RESILIA, Threats

In this third blog post looking at exam questions from the AXELOS RESILIA Foundation certification, best practice trainer Matt Trigg of Zindiak considers the topic of organizational protection.

It’s all about delivery - PRINCE2 Agile® Case Study White paper

It’s all about delivery - PRINCE2 Agile® Case Study

  • Agile, Best practice, Business solutions, Capabilities, Portfolio management, PRINCE2, PRINCE2 Agile, Project management

The goal of this paper is to introduce PRINCE2 and PRINCE2 Agile to people working in agile environments.

RESILIA exam questions: Part Two Blog

RESILIA exam questions: Part Two

  • By Matt Trigg - Managing Director, Zindiak
  • October 2016
  • Cyber resilience, Examinations, RESILIA, Risk management, Threats, Vulnerability

In this second blog post about the AXELOS’ RESILIA Foundation course, trainer Matt Trigg considers the issue of cyber threat and appropriate controls.

I’m ITIL® Foundation certified - now what? Blog

I’m ITIL® Foundation certified - now what?

  • By Adam McCullough, Senior Project Manager, Phacil
  • October 2016
  • Capabilities, Certification, IT Service Management (ITSM), ITIL

Now you’ve got the certification under your belt, you might be thinking: what now? To give you my advice on where to go and what to do next, I’ll start by telling you my journey.

ITIL® Practitioner - Be Transparent Blog

ITIL® Practitioner - Be Transparent

  • By Barry Corless - Business Development Director for Best Practice, Global Knowledge
  • October 2016
  • Behaviour, Communication, Customer experience, ITIL, Service desk, Value

Why is the ITIL Practitioner Guiding Principle, Be Transparent, so important to get right?

RESILIA exam questions: Part One Blog

RESILIA exam questions: Part One

  • By Matt Trigg - Managing Director, Zindiak
  • October 2016
  • Cyber resilience, Examinations, RESILIA, Risk management, Threats, Vulnerability

AXELOS’ RESILIA Foundation course provides an overview of cyber security and cyber resilience and identifies a lifecycle within which organizations can implement cyber resilience.

When Managing Successful Programmes (MSP®) goes back to school Blog

When Managing Successful Programmes (MSP®) goes back to school

  • By Mark Sutton – Change Manager, Yireh Ltd
  • October 2016
  • Best practice, Change management, MSP, Programme management, Project and programme delivery, Strategic objectives

AXELOS’ best practice for programme management - MSP (Managing Successful Programmes) - can come in useful in the most unexpected situations - even beyond the workplace.

ITIL® Misconceptions: “ITIL doesn’t require any formal training, it is just common sense or a tool that will fix it all.” Blog

ITIL® Misconceptions: “ITIL doesn’t require any formal training, it is just common sense or a tool that will fix it all.”

  • By Phyllis Drucker – Senior Business Consultant, Linium
  • September 2016
  • Best practice, IT Service Management (ITSM), ITIL, Processes, Service Management, Training

There are a lot of misconceptions around ITIL as a tool within ITSM. Some people believe that if they implement a ‘tool’ or an aspect of the guidance, they’re implementing the...

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