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Disney’s ITIL® Journey Case study

Disney’s ITIL® Journey

  • Adopt and Adapt, Best practice, IT Service Management (ITSM), ITIL, Service Management

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in...

Executive Briefing: The Benefits of ITIL® White Paper White paper

Executive Briefing: The Benefits of ITIL® White Paper

  • Frameworks, IT Service Management (ITSM), IT services, ITIL, Strategy execution, Training, Value

This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.

Addressing Project Failure through PRINCE2 White paper

Addressing Project Failure through PRINCE2

  • Best practice, Budgets, Management, PRINCE2, Resource management, Stakeholder management, Strategy execution

This White Paper examines how the common causes of project failure can be addressed by using the PRINCE2 method of project management.

Using ITIL® and PRINCE2® Together Case study

Using ITIL® and PRINCE2® Together

  • Best practice, Frameworks, Impact assessments, ITIL, PRINCE2, Processes, Service Management, Training

The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).

MSP®: The Basics Case study

MSP®: The Basics

  • Best practice, Capabilities, Frameworks, MSP, Programme management, Project and programme delivery, Stakeholder management, Task management

Managing Successful Programmes (MSP) is a best practice framework for delivering complex programmes top long-term strategies.

Management of Risk within the Criminal Records Bureau Case Study Case study

Management of Risk within the Criminal Records Bureau Case Study

  • Best practice, Change management, Governance, M_o_R, Management, Methodologies, Risk Management

In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.

Corporate Governance and Management of Risk White paper

Corporate Governance and Management of Risk

  • Best practice, Change management, Frameworks, M_o_R, Processes, Risk Management, Stakeholder management

This paper explains how Management of Risk (M_o_R®) aligns with corporate governance principles.

ITIL® and Corporate Risk Alignment Guide White Paper White paper

ITIL® and Corporate Risk Alignment Guide White Paper

  • Best practice, ITIL, M_o_R, Risk Management

This white paper aims to show how risk management can be of assistance in the context of service management.

APMP for PRINCE2<sup>®</sup>Practitioners White paper

APMP for PRINCE2®Practitioners

  • Best practice, Certification, Management, Methodologies, PRINCE2, Project management, Qualifications, Strategy execution

that employ PRINCE2 Practitioners, should also consider the potential benefits of utilizing the APMP qualification.

PRINCE2®: Business Benefits Case study

PRINCE2®: Business Benefits

  • Benefits realization, Business solutions, Capabilities, PRINCE2, Project and programme delivery, Project management, Stakeholder management

This White Paper discusses the business benefits that organizations can attain by adopting a structured, controlled, repeatable and robust project management method.

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