Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in...
This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.
This White Paper examines how the common causes of project failure can be addressed by using the PRINCE2 method of project management.
The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).
Managing Successful Programmes (MSP) is a best practice framework for delivering complex programmes top long-term strategies.
In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.
This paper explains how Management of Risk (M_o_R®) aligns with corporate governance principles.
This white paper aims to show how risk management can be of assistance in the context of service management.
that employ PRINCE2 Practitioners, should also consider the potential benefits of utilizing the APMP qualification.
This White Paper discusses the business benefits that organizations can attain by adopting a structured, controlled, repeatable and robust project management method.