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Adopting a value-based, outside-in approach to ITIL Blog

Adopting a value-based, outside-in approach to ITIL

  • By Paul Wilkinson – Owner/Director, GamingWorks
  • March 2016
  • Collaboration, Continual Service Improvement (CSI), ITIL, Processes, Skills, Training, Value

Q: When is an iceberg not just a large block of ice that can sink ships? A: When it’s the hidden iceberg of attitude, behaviour and culture that stops an organization getting the full benefit...

ITIL Practitioner: Ensuring projects are delivered with greater collaboration Blog

ITIL Practitioner: Ensuring projects are delivered with greater collaboration

  • By Simone Jo Moore – International Service Management Senior Consultant and Trainer
  • March 2016
  • Collaboration, Continual Service Improvement (CSI), IT Service Management (ITSM), IT transformation, ITIL, Stakeholder engagement

As part of our ITIL Practitioner Global Summit, Simone presented a session on Creative Solutions and Energetic Contributions. Watch the video below and read her blog post which also discusses the...

MoP® and PMI® White paper

MoP® and PMI®'s portfolio management guidance: Is this the yin yang of portfolio management?

  • Best practice, Change management, Frameworks, Methodologies, MoP, Portfolio Management

This White Paper explains the key similarities and differences of AXELOS', MoP's and PMI's portfolio management guidance and also aims to demonstrate the value of both.

The service monitoring service – rounding it all up Blog

The service monitoring service – rounding it all up

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • March 2016
  • Best Practice, Capabilities, Cloud services, IT Service Management (ITSM), IT Services, ITIL, Service Management

In my previous post in this series, I posed a question: “Can perfect monitoring still end in failure?” I hope that you have come to the same two conclusions that I’ve come to...

Cyber security simulation: a crucial learning curve for organizations Blog

Cyber security simulation: a crucial learning curve for organizations

  • By Paul Wilkinson and Christian Tijsmans
  • March 2016
  • Cyber resilience, Cyber-attack, Learning, RESILIA, Risk management, Vulnerability

Not for profit IT governance body, ISACA said in its ‘State of Cybersecurity’ report that 82% of board directors are either concerned or very concerned about cyber security.

A catalogue for change: using the service catalogue to improve public services Blog

A catalogue for change: using the service catalogue to improve public services

  • By Janek Rozov, Head of the Information Society Services Development Department at the Ministry of Economic Affairs and Communications, Estonia
  • March 2016
  • Best Practice, Frameworks, IT Service Management (ITSM), IT services, ITIL, Processes, Service catalogue

Almost all Government services in Estonia are online and, in fact, one of the hardest problems we face is not knowing how many services there really are.

What is required to change behaviour? Blog

What is required to change behaviour?

  • By Robert den Broeder – ITIL and OBM Trainer and Management Consultant, Managing Director at Trigono BV
  • March 2016
  • Behaviour, Change management, Frameworks, IT Service Management (ITSM), ITIL, Leadership, Service desk

Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL, SCRUM or LEAN, fail to address behaviour change.

Programmes: leadership and stakeholder management skills Blog

Programmes: leadership and stakeholder management skills

  • By Eileen Roden – PMO and PPM Consultant
  • March 2016
  • Communication, Leadership, MSP, Programme management, Project and programme delivery, Skills, Stakeholder management

Typically, the scope and duration of programmes is significantly greater than that of a single project.

Cyber resilience: we need to talk about… your people Blog

Cyber resilience: we need to talk about… your people

  • By Gary Warzala – SVP Chief Information Security Officer (CISO), PNC
  • March 2016
  • Cyber resilience, Cyber-attack, Information management, Processes, RESILIA, Risk management, Vulnerability

When thinking about cyber resilience, just how important do you believe the people in your organization are? All your people, from top to bottom?

ITIL Practitioner: the new stand-out certification Blog

ITIL Practitioner: the new stand-out certification

  • By Marcel Foederer – Master Trainer, ITpreneurs
  • February 2016
  • Capabilities, Certification, Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Skills

Among the various certifications and courses I deliver training for, ITIL Practitioner stands out.

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