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Resolutions for IT Service Management in 2015 Blog

Resolutions for IT Service Management in 2015

  • By Kevin Holland - Service Management Consultant Specialist and ITIL Master
  • January 2015
  • Best Practice, Continual Service Improvement (CSI), Information Management, IT Service Management (ITSM), IT Services, ITIL

Kevin offers his views on the current state of the ITSM profession and identifies several themes to address, in order to keep ITIL and ITSM relevant through 2015 and into the future.

Building Service Monitoring as a Service with an Eye on the Cloud: The Future of Service Management in the Era of the Cloud Blog

Building Service Monitoring as a Service with an Eye on the Cloud: The Future of Service Management in the Era of the Cloud

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • January 2015
  • Best Practice, Cloud Computing, IT Services, Project Management

In this blog post, Carroll Moon discusses a some foundational points and looks at what the future for Service Management Service might look like in the era of the cloud.

Cyber Resilience: what does it mean to the board and why do they need to care? Blog

Cyber Resilience: what does it mean to the board and why do they need to care?

  • By Ian Davies - Deputy Chairman of BMT Group and Senior Independent Director at the Institute of Chartered Accountants in England and Wales
  • January 2015
  • Best Practice, Cyber Resilience, Frameworks, Risk Management

Discussion of the importance of cyber resilience issues to companies and their Board members, looking at the ownership and approaches to cyber resilience and cyber security issues.

What should IT Leaders be focusing on in 2015? Blog

What should IT Leaders be focusing on in 2015?

  • By Barclay Rae - independent ITSM consultant
  • January 2015
  • IT Service Management (ITSM), IT Services, ITIL, Leadership, Management, Project management, Service Management

Overview of the issues and concerns facing IT and ITSM in 2015 from independent consultant Barclay Rae who assesses options for the future.

PRINCE2® Agile - best of both worlds Blog

PRINCE2® Agile - best of both worlds

  • By Dave Watson - Expert Centre Leader, Mars Global Services
  • November 2014
  • Agile, Best Practice, Change Management, PRINCE2, PRINCE2 Agile, Qualifications, Training

Blog post from Expert Centre Leader Dave Watson assessing the contrasts and similarities of the PRINCE2® and agile systems and how they can usefully work together.

ITSM - a journey to acceptance in business Blog

ITSM - a journey to acceptance in business

  • By Eddie Vidal - ITSM Professional and Service Desk Manager
  • November 2014
  • Best Practice, Business solutions, IT Service Management (ITSM), IT Services, ITIL, Service Management

Blog post from ITSM Professional and Service Desk Manager Eddie Vidal on how IT Service Management (ITSM) is becoming increasingly important and accepted in business.

Cyber Resilience: Bridging the Business and Technology Divide White Paper White paper

Cyber Resilience: Bridging the Business and Technology Divide White Paper

  • Cyber Resilience, Cyber security, Cyber-Attack, Incident management, Threats, Vulnerability

This paper looks at how likely it is that your organization will suffer a security breach, how much that breach is likely to cost, and what you should be doing to protect your organization.

PRINCE2® Agile: Creating Best Practice that even an "Agilista" can live with! Blog

PRINCE2® Agile: Creating Best Practice that even an "Agilista" can live with!

  • By Keith Richards, PRINCE2 Agile lead author and Director, agileKRC
  • October 2014
  • Agile, Best Practice, Management, Methodologies, PRINCE2 Agile, Project and programme management (PPM)

Lead author of AXELOS' PRINCE2 Agile guidance Keith Richards discusses how the two can work together to create new best practice guidance combining the complementary aspects of both.

IT service management and cloud computing Case study

IT service management and cloud computing

  • Cloud Computing, Cloud services, Customer Experience, Customer needs, IT Service Management (ITSM), IT services, ITIL, Service Management

This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.

Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring as a Strategic Opportunity Blog

Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring as a Strategic Opportunity

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • September 2014
  • Cloud Computing, Customer Experience, IT Services, Management, Service Management, Strategy Execution

Senior Architect for Cloud Service Management at Microsoft Carroll Moon from Microsoft services shares his thoughts on Service monitoring.

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