Kevin offers his views on the current state of the ITSM profession and identifies several themes to address, in order to keep ITIL and ITSM relevant through 2015 and into the future.
In this blog post, Carroll Moon discusses a some foundational points and looks at what the future for Service Management Service might look like in the era of the cloud.
Discussion of the importance of cyber resilience issues to companies and their Board members, looking at the ownership and approaches to cyber resilience and cyber security issues.
Overview of the issues and concerns facing IT and ITSM in 2015 from independent consultant Barclay Rae who assesses options for the future.
Blog post from Expert Centre Leader Dave Watson assessing the contrasts and similarities of the PRINCE2® and agile systems and how they can usefully work together.
Blog post from ITSM Professional and Service Desk Manager Eddie Vidal on how IT Service Management (ITSM) is becoming increasingly important and accepted in business.
This paper looks at how likely it is that your organization will suffer a security breach, how much that breach is likely to cost, and what you should be doing to protect your organization.
Lead author of AXELOS' PRINCE2 Agile guidance Keith Richards discusses how the two can work together to create new best practice guidance combining the complementary aspects of both.
This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.
Senior Architect for Cloud Service Management at Microsoft Carroll Moon from Microsoft services shares his thoughts on Service monitoring.