Blog post from Senior Consultant and Senior Trainer Ed Lively discussing his experiences at an AXELOS PRINCE2 'Train the Trainer' session this January 2015.
In today’s world of technology, businesses need to understand customers and their role in delivering service and value to them. Tech start-ups get this, with delivery teams focused on giving...
In his second guest blog for AXELOS, independent ITSM consultant Barclay Rae discusses the concept of 'two-speed ITSM' and how to tackle it.
After an absence of several years, veteran project manager John Earwood has returned to his roots and is re-taking project and programme management qualifications. Here, he reflects on how far...
Carroll Moon discusses how tools and processes fit together to form a service, and why Service Management must not shy away from application development.
The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment.
Kevin offers his views on the current state of the ITSM profession and identifies several themes to address, in order to keep ITIL and ITSM relevant through 2015 and into the future.
In this blog post, Carroll Moon discusses a some foundational points and looks at what the future for Service Management Service might look like in the era of the cloud.
Discussion of the importance of cyber resilience issues to companies and their Board members, looking at the ownership and approaches to cyber resilience and cyber security issues.
Overview of the issues and concerns facing IT and ITSM in 2015 from independent consultant Barclay Rae who assesses options for the future.