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Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring as a Strategic Opportunity Blog

Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring as a Strategic Opportunity

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • September 2014
  • Cloud Computing, Customer Experience, IT Services, Management, Service Management, Strategy Execution

Senior Architect for Cloud Service Management at Microsoft Carroll Moon from Microsoft services shares his thoughts on Service monitoring.

Maximize the synergies between ITIL® and DevOps Case study

Maximize the synergies between ITIL® and DevOps

  • Best practice, DevOps, Frameworks, IT Service Management (ITSM), IT services, ITIL, Methodologies, Service Management

This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices.

Evolving Programme Governance Models in a Digital World White Paper Case study

Evolving Programme Governance Models in a Digital World White Paper

  • Governance, Management, MSP, Programme management, Stakeholder management

This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to...

Synergies between ITIL® and Knowledge-Centered Support White Paper Case study

Synergies between ITIL® and Knowledge-Centered Support White Paper

  • Best practice, Customer Engagement, ITIL, Management

The paper offers the reader information and guidance on the interaction and cooperation between ITIL and KCS. It illustrates the fact that ITIL and KCS are collaborative, and organizations that...

Best Practice in the Cloud: An Introduction Using ITIL® to Seize the Opportunities of the Cloud White paper

Best Practice in the Cloud: An Introduction Using ITIL® to Seize the Opportunities of the Cloud

  • Best practice, Cloud Computing, Cloud services, IT Service Management (ITSM), IT services, ITIL, Learning

The purpose of this white paper is to introduce the challenges of managing an IT environment in a cloud setting

Integrating Six Sigma and ITIL® for continual service improvement White paper

Integrating Six Sigma and ITIL® for continual service improvement

  • Capabilities, Change management, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Processes, Service Management

White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.

ITIL® for Managed Service Providers White Paper Case study

ITIL® for Managed Service Providers White Paper

  • Capabilities, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Service Management, Strategic objectives, Strategy execution

This White Paper by Brian McCabe offers a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL.

ITIL®: The Basics Case study

ITIL®: The Basics

  • Best practice, Frameworks, IT Service Management (ITSM), ITIL, Management, Service Management, Strategy execution

This White Paper explains exactly what ITIL is and why an organization would want to engage with it. An outline of the benefits involved in using ITIL is also included. This White Paper is also in...

Programme and project accountability: the governance of capital investments White paper

Programme and project accountability: the governance of capital investments

  • Governance, MoP, MSP, P3O, Portfolio Management, PRINCE2, Programme management, Project and programme delivery, Project and programme management (PPM), Project management

This White Paper demonstrates how the logic behind the concept of accountability can be used to ensure a consistent approach to governance across an organization.

Agile and the Best Management Practice framework within the public sector White paper

Agile and the Best Management Practice framework within the public sector

  • Agile, Best practice, Frameworks, ITIL, M_o_R, MoP, MoV, P3O, PRINCE2, Project and programme management (PPM)

This White Paper discusses the implementation of Agile frameworks within organizations where the complexity of the delivery and management environment means that inspecting and adapting the Best...

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