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Cross-Reference ITIL® V3 and MOF 4.0 Case study

Cross-Reference ITIL® V3 and MOF 4.0

  • Frameworks, IT Service Management (ITSM), ITIL, Learning, Service Management, Strategy execution

The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a detailed analysis of the similarities and...

TOGAF™ 9 and ITIL® V3 Two Frameworks Case study

TOGAF™ 9 and ITIL® V3 Two Frameworks

  • Best practice, Frameworks, IT service management (ITSM), ITIL

This White Paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe...

Integrating Six Sigma and PRINCE2® 2009 White paper

Integrating Six Sigma and PRINCE2® 2009

  • Budgets, Change management, Frameworks, PRINCE2, Project management, Service Management

White paper discussing the key aspects of PRINCE2 and Six Sigma and demonstrating how the methods can be integrated.

British Council: PRINCE2® 2009 Pilot Case Study Case study

British Council: PRINCE2® 2009 Pilot Case Study

  • Best practice, Information Management, Management, PRINCE2, Project and programme delivery, Project management, Stakeholder management

The Global Information Systems Programme Management team at the British Council has used PRINCE2 2009 to help deliver technical change in many countries around the world.

ITIL® V3 and Information Security Case study

ITIL® V3 and Information Security

  • Best practice, Frameworks, Information Management, IT Service Management (ITSM), ITIL, Processes, Service Management

This paper, by Jim Clinch, discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by a extensive family of global standards, and...

ITIL® in a Recession Case study

ITIL® in a Recession

  • Budgets, Capabilities, Cloud Computing, Frameworks, IT Service Management (ITSM), ITIL, Processes, Service Management, Stakeholder management

In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions...

Everything you wanted to know about M_o_R® in less than one thousand words White paper

Everything you wanted to know about M_o_R® in less than one thousand words

  • Best Practice, Budgets, Capabilities, Change management, M_o_R, Risk Management

White paper providing an overview of how organizations can use M_o_R to establish an effective framework for risk management.

P3O® Pilot Case Study: Interview with Tameside Metropolitan Borough Council Case study

P3O® Pilot Case Study: Interview with Tameside Metropolitan Borough Council

  • Best practice, P3O, Portfolio Management, Programme management, Project and programme delivery, Project and programme management (PPM), Project management

Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing a tailored project management approach.

Manchester City Council - Transforming City Works: MSP® Case Study Case study

Manchester City Council - Transforming City Works: MSP® Case Study

  • MSP, Programme management, Project and programme delivery, Project and programme management (PPM), Stakeholder engagement, Strategy execution, Task management, Training

In 2006 MCC embarked on an ambitious programme to improve operations, meeting the Government's new social housing standard: Decent Homes 2010. The robust framework of MSP allowed MCC to manage...

ITIL® V3 and ISO/IEC 20000 White paper

ITIL® V3 and ISO/IEC 20000

  • Best practice, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Service Management

This White Paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books...

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