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ITIL® for Managed Service Providers White Paper Case study

ITIL® for Managed Service Providers White Paper

  • Capabilities, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Service Management, Strategic objectives, Strategy execution

This White Paper by Brian McCabe offers a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL.

ITIL®: The Basics Case study

ITIL®: The Basics

  • Best practice, Frameworks, IT Service Management (ITSM), ITIL, Management, Service Management, Strategy execution

This White Paper explains exactly what ITIL is and why an organization would want to engage with it. An outline of the benefits involved in using ITIL is also included. This White Paper is also in...

Programme and project accountability: the governance of capital investments White paper

Programme and project accountability: the governance of capital investments

  • Governance, MoP, MSP, P3O, Portfolio Management, PRINCE2, Programme management, Project and programme delivery, Project and programme management (PPM), Project management

This White Paper demonstrates how the logic behind the concept of accountability can be used to ensure a consistent approach to governance across an organization.

Agile and the Best Management Practice framework within the public sector White paper

Agile and the Best Management Practice framework within the public sector

  • Agile, Best practice, Frameworks, ITIL, M_o_R, MoP, MoV, P3O, PRINCE2, Project and programme management (PPM)

This White Paper discusses the implementation of Agile frameworks within organizations where the complexity of the delivery and management environment means that inspecting and adapting the Best...

How to implement Management of Portfolios within 100 days Case Study Case study

How to implement Management of Portfolios within 100 days Case Study

  • Capabilities, MoP, Portfolio Management, Stakeholder engagement, Strategic objectives, Strategy execution, Value

In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving...

M_o_R®: Guidance for Practitioners and the international standard on risk management, ISO 31000:2009 White paper

M_o_R®: Guidance for Practitioners and the international standard on risk management, ISO 31000:2009

  • Best practice, Frameworks, Governance, M_o_R, Methodologies, Risk Management

This White Paper is intended to show how M_o_R Guidance for Practitioners can be used to help organizations ensure their risk management approach meets the requirements of ISO 31000:2009.

Transition into Business as Usual Case study

Transition into Business as Usual

  • Best practice, Capabilities, Change management, Frameworks, Management, MSP, Stakeholder management, Strategy execution, Training

This White Paper builds on Managing Successful Programmes (MSP) to provide additional guidance on the successful implementation and integration of new capabilities into business operations so that...

The Port of Rotterdam and Maasvlakte 2 PRINCE2 Case Study Case study

The Port of Rotterdam and Maasvlakte 2 PRINCE2 Case Study

  • Capabilities, PRINCE2, Project and programme management (PPM), Project management, Project planning, Project Progress

This case study provides the background to this huge 2 billion (GBP) infrastructure project, which has employed 20,000 people, is now running ahead of time and remains within scope and is on budget...

PRINCE2 and the National and International Standards White paper

PRINCE2 and the National and International Standards

  • Business solutions, Governance, PRINCE2, Project and programme delivery, Project and programme management (PPM), Project management

This White Paper is intended to show how PRINCE2® can be used to help organizations ensure their project management approach meets the requirements of BS6079 Part 1 ISO21500.

Managing Successful Change - IT Service Transformation at HMRC Case study

Managing Successful Change - IT Service Transformation at HMRC

  • Capabilities, Change management, End-User Experience, IT services, ITIL, Service Management, Training

This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and...

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