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My CPD Life - IT service management consultant Colin Rudd Blog

My CPD Life - IT service management consultant Colin Rudd

  • By Colin Rudd - IT Service Management Consultant, itEMS
  • January 2016
  • Adopt and adapt, Capabilities, Career planning, CPD, IT Service Management (ITSM), Skills, Training

In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme, experienced practitioners share their views on the value of...

The difference between job roles and functional positions and how it relates to “adopt and adapt” Blog

The difference between job roles and functional positions and how it relates to “adopt and adapt”

  • By Ken Gonzalez – Senior Advisor, Cask LLC
  • January 2016
  • Adopt and adapt, Frameworks, IT Service Management (ITSM), ITIL, Roles, Skills

In the early days if ITIL®, many ITSM practitioners saw the various job roles in play as pretty understandable - the overarching role of the Service Manager and the individual Process Manager...

Three reasons why projects fail and what we can do to prevent it Blog

Three reasons why projects fail and what we can do to prevent it

  • By Susanne Madsen – Project Leadership Coach
  • December 2015
  • Best Practice, Change management, Customer needs, Project management, Project planning, Skills

Projects fail for a number of reasons: while it’s dependent on the industries you are working in, there are some reasons that are more prolific than others.

How ITIL® Practitioner will help your business get the best from ITIL Blog

How ITIL® Practitioner will help your business get the best from ITIL

  • By Lou Hunnebeck – ITIL Practitioner Architect Team
  • December 2015
  • Adopt and adapt, Change management, Communication, Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Skills

Many individuals, and even organizations, are convinced that there is real value in the guidance documented in ITIL®, but they struggle to know how to use that guidance to best advantage.

Cyber Resilience: it’s all about behaviours Blog

Cyber Resilience: it’s all about behaviours

  • By Nick Wilding, AXELOS Head of Cyber Resilience
  • December 2015
  • Behaviour, Best Practice, Cyber Resilience, Cyber-Attack, Learning

A summary of a presentation given to the Digital Leaders Conference on 9 December 2015

How do you measure agile success? Blog

How do you measure agile success?

  • By Keith Richards, PRINCE2 Agile lead author and Director, agileKRC
  • December 2015
  • Agile, Collaboration, PRINCE2 Agile, Project management, Value

Improving an organization’s agile capability can take many forms:
It can involve training people in product-focused frameworks such as Scrum and Kanban, or project-focused frameworks...

Making day-to-day use of knowledge gained through your best practice qualifications Blog

Making day-to-day use of knowledge gained through your best practice qualifications

  • By Jane Nichols – COO, CITI
  • December 2015
  • Best Practice, Certification, Examinations, Learning, Qualifications, Skills, Training

You’ve done it! You studied hard, you took the exam, and you passed it! You are now a fully accredited practitioner.

Faced with the new reality of cyber crime - think cyber resilience Blog

Faced with the new reality of cyber crime - think cyber resilience

  • By Andy Green – Director, APROSE Risk Limited
  • December 2015
  • Best Practice, Cyber Resilience, Cyber-attack, ITIL, Processes, RESILIA, Risk management, Vulnerability

You only have to be a casual follower of the news to see that cyber attacks and the resulting damaging data breaches are happening with greater frequency.

Agile and PRINCE2®: The Language Barrier Blog

Agile and PRINCE2®: The Language Barrier

  • By Julie Hendry – Agile Coach
  • November 2015
  • Agile, Communication, Methodologies, PRINCE2, PRINCE2 Agile, Project Management

A recurring challenge in large organizations is the lack of trust among practitioners, teams and people that are using different methodologies.

Delivering the Service Monitoring Service Blog

Delivering the Service Monitoring Service

  • By Carroll Moon, Senior Architect for Cloud Service Management, Microsoft Services
  • November 2015
  • Best Practice, Capabilities, Cloud services, IT Service Management (ITSM), IT Services, Service Management

Throughout the "Building Service Monitoring as a Service with an Eye on the Cloud" blog series, we have focused on the need for a Service Monitoring Service - a “monitoring hub...

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