This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.
In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate...
This White Paper discusses how PRINCE2 and MSP together can be used together, even though they have been written on the basis that they can be used independently.
This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of...
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in...
This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.
This White Paper examines how the common causes of project failure can be addressed by using the PRINCE2 method of project management.
The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).
Managing Successful Programmes (MSP) is a best practice framework for delivering complex programmes top long-term strategies.
In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.