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ITIL® Managing Digital Information Assets White paper

ITIL® Managing Digital Information Assets

  • Asset management, Information Management, Information systems, IT Service Management (ITSM), IT services, ITIL, Management

This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.

Using ITIL® at the IRS: a Business Journey Case study

Using ITIL® at the IRS: a Business Journey

  • Budgets, Capabilities, Customer Engagement, ITIL, Management, Training

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate...

Using PRINCE2 and MSP Together White paper

Using PRINCE2 and MSP Together

  • Career progression, Frameworks, Impact assessments, Learning, Management, MSP, PRINCE2, Processes, Training

This White Paper discusses how PRINCE2 and MSP together can be used together, even though they have been written on the basis that they can be used independently.

P3O®: No skeletons in the cupboard at BT design Case study

P3O®: No skeletons in the cupboard at BT design

  • Best practice, IT services, Methodologies, P3O, Portfolio Management, Programme management, Project and programme delivery, Project and programme management (PPM), Project management, Senior team

This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of...

Disney’s ITIL® Journey Case study

Disney’s ITIL® Journey

  • Adopt and Adapt, Best practice, IT Service Management (ITSM), ITIL, Service Management

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in...

Executive Briefing: The Benefits of ITIL® White Paper White paper

Executive Briefing: The Benefits of ITIL® White Paper

  • Frameworks, IT Service Management (ITSM), IT services, ITIL, Strategy execution, Training, Value

This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.

Addressing Project Failure through PRINCE2 White paper

Addressing Project Failure through PRINCE2

  • Best practice, Budgets, Management, PRINCE2, Resource management, Stakeholder management, Strategy execution

This White Paper examines how the common causes of project failure can be addressed by using the PRINCE2 method of project management.

Using ITIL® and PRINCE2® Together Case study

Using ITIL® and PRINCE2® Together

  • Best practice, Frameworks, Impact assessments, ITIL, PRINCE2, Processes, Service Management, Training

The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).

MSP®: The Basics Case study

MSP®: The Basics

  • Best practice, Capabilities, Frameworks, MSP, Programme management, Project and programme delivery, Stakeholder management, Task management

Managing Successful Programmes (MSP) is a best practice framework for delivering complex programmes top long-term strategies.

Management of Risk within the Criminal Records Bureau Case Study Case study

Management of Risk within the Criminal Records Bureau Case Study

  • Best practice, Change management, Governance, M_o_R, Management, Methodologies, Risk Management

In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.

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