Discussion of the importance of cyber resilience issues to companies and their Board members, looking at the ownership and approaches to cyber resilience and cyber security issues.
Blog post from ITSM Professional and Service Desk Manager Eddie Vidal on how IT Service Management (ITSM) is becoming increasingly important and accepted in business.
This paper looks at how likely it is that your organization will suffer a security breach, how much that breach is likely to cost, and what you should be doing to protect your organization.
This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.
Senior Architect for Cloud Service Management at Microsoft Carroll Moon from Microsoft services shares his thoughts on Service monitoring.
This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices.
This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to...
The paper offers the reader information and guidance on the interaction and cooperation between ITIL and KCS. It illustrates the fact that ITIL and KCS are collaborative, and organizations that...
The purpose of this white paper is to introduce the challenges of managing an IT environment in a cloud setting
White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.