IT Service Management (ITSM) practitioners often forget that service management was not something they invented but rather a concept taken and adapted to create their own view of the world.
LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.
This Discussion Paper explores the ever changing cyber risk landscape and the challenges that Non-Executive Directors (NEDs) and other members of risk committees may face in understanding cyber...
In this White Paper Kevin Holland describes one example model for effective SIAM.
To effectively implement all but the simplest of changes, managers need to be able to understand and manage projects, no matter what their principle role is.
This White Paper asks whether Directors have the knowledge they need to meet this responsibility and what learning methods might be most effective in reaching them.
Agile delivery principles are increasingly attracting the attention of organizations looking for the most appropriate approach to help meet their project objectives.
The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said “Everything’s going OK, except...
In ITSM you need the skills to influence people beyond having a process and that’s all about relationships, interaction and successful communication.
Application teams know their applications. We know our Service Monitoring Service. We need to quantify very simple inputs that will enable our application/service teams to easily consume our service.