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PRINCE2® Implementation: Achieving Excellence Through Employee Development Case study

PRINCE2® Implementation: Achieving Excellence Through Employee Development

  • Benefits realization, Change management, Management, Methodologies, PRINCE2, Professional development, Project and programme management (PPM), Project management, Project planning

The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.

A career in ITSM: life-long learning in ITIL Blog

A career in ITSM: life-long learning in ITIL

  • By Luigi Ferri – Chief Information Risk and Compliance Officer, sunhill technologies GmbH – Volkswagen Financial Services AG
  • March 2019
  • Best practice, Certification, IT service management (ITSM), ITIL, Learning, PRINCE2, Training

IT service management before ITIL® v2 was as difficult to manage as landing on the moon and finding a state of anarchy.

The problem of ITSM anti-practices: Part 2 Blog

The problem of ITSM anti-practices: Part 2

  • By Pavel Demin, ITIL Expert, CISA – IT management consultant, Cleverics
  • March 2019
  • Incident management, IT service management (ITSM), IT services, ITIL, Service management, Value

This post focuses on the weakness of workarounds, getting the value chain right and how ITIL can help eliminate ITSM anti-practices.

Beware - Disruptors at work in this area Blog

Beware - Disruptors at work in this area

  • By John Edmonds - AXELOS PPM Portfolio Development Manager
  • March 2019
  • Agile, AgileSHIFT, Business solutions, Collaboration, Customer experience, Stakeholder engagement, Value

Recently I had a fascinating meeting with the chief executive of a company who are due to disrupt an established market – this was going to be an interesting discussion!

Built on ITIL: training for transformation Blog

Built on ITIL: training for transformation

  • By Charlotte Morison – service management professional
  • March 2019
  • Incident management, IT service management (ITSM), IT transformation, ITIL, Service catalogue, Service desk, Training

Training should be seen as part of the transformation process; an opportunity to teach people how to use a tool but also to understand the benefits of ITIL.

The problem of ITSM anti-practices: Part 1 Blog

The problem of ITSM anti-practices: Part 1

  • By Pavel Demin, ITIL Expert, CISA – IT management consultant, Cleverics
  • March 2019
  • Best practice, IT service management (ITSM), IT services, ITIL, Service management, Vision

ITSM anti-practices are the bad practices that have become prevalent as organizations try to tackle service management challenges.

PRINCE2 Agile: meeting customer requirements; delivering the right product Blog

PRINCE2 Agile: meeting customer requirements; delivering the right product

  • By Allan Thomson – PPM Product Ambassador, AXELOS
  • March 2019
  • Agile, Governance, PRINCE2, PRINCE2 Agile, Project management, Requirements, Skills

I’m often asked how to apply agile principles in project management to ensure customers get the end product they need.

A new approach to implementing ITSM Blog

A new approach to implementing ITSM

  • By By Sally Bogg, ITSM professional in Higher Education IT
  • March 2019
  • Digital transformation, IT service management (ITSM), IT services, ITIL, Service management, Value

Many ITSM professionals are unhappy with their IT service management tools. Why might this be?

ITIL 4 and cloud-based services Blog

ITIL 4 and cloud-based services

  • By Mark O'Loughlin - Managing Director, Cloud Credential Council
  • March 2019
  • Cloud services, Digital transformation, IT service management (ITSM), IT services, ITIL, Processes

Have you noticed how the world of IT is changing in recent years?

MSP and PRINCE2: structure and seeing change more clearly Blog

MSP and PRINCE2: structure and seeing change more clearly

  • By Andrea Vecchi – Head of PMO, Sonnedix
  • March 2019
  • Certification, MSP, PRINCE2, Programme management, Project management, Strategic objectives

Here Andrea Vecchi recounts his learning and certification journey, including 12 months of studying and certifying in AXELOS best practice guidance.

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