At the end of the short simulation exercise we asked delegates, ‘What did you experience from applying ITIL 4 theory that you will now take away and try to apply in YOUR organization?
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
AgileSHIFT introduces a new concept, the delta. But what is it, and how do we use it?
While working for NATO with responsibility for global service level agreements, ITIL’s Intermediate SOA module was essential.
Part 3 of 4. In this blog we will be looking at the service value system of ITIL 4.
Part 4 of 4. Akshay Anand looks at the service value chain and service value streams.
This week, we celebrate the annual Learning at Work Week, a national event that celebrates professional development and lifelong learning in the workplace.
Perhaps this unusual annual event owes its success to being organized around a set of principles similar to those underpinning MSP?
What is a PRINCE2 Champion and what does that person bring to an organization?
The major reason I think ITIL practitioners should be looking at the RCV module – is summarized in one word: DevOps.
In the first in our series of big-picture ITIL 4 blog posts we look at products, services and service relationships.