This post details a scenario in which the ITIL 4 guiding principle Progress iteratively with feedback is key to resolving the individual and team attitudes that influence corporate-wide behaviours.
The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.
IT service management before ITIL® v2 was as difficult to manage as landing on the moon and finding a state of anarchy.
This post focuses on the weakness of workarounds, getting the value chain right and how ITIL can help eliminate ITSM anti-practices.
Recently I had a fascinating meeting with the chief executive of a company who are due to disrupt an established market – this was going to be an interesting discussion!
Training should be seen as part of the transformation process; an opportunity to teach people how to use a tool but also to understand the benefits of ITIL.
ITSM anti-practices are the bad practices that have become prevalent as organizations try to tackle service management challenges.
I’m often asked how to apply agile principles in project management to ensure customers get the end product they need.
Many ITSM professionals are unhappy with their IT service management tools. Why might this be?
Have you noticed how the world of IT is changing in recent years?
Here Andrea Vecchi recounts his learning and certification journey, including 12 months of studying and certifying in AXELOS best practice guidance.