Yes. You need to be My AXELOS subscriber, have verified your certificate against our Successful Candidate Register and have logged 20 points of CPD activities for any of the following certifications: ITIL®, PRINCE2® or MSP® to be able to claim a digital badge.
Note: if you join My AXELOS within 90 days of passing your exam you will be awarded your first digital badge automatically on joining.
If you require a copy of your certificate and you completed your exam with PeopleCert, please contact PeopleCert directly.
If you completed your exam with another Examination Institute (Acquiros, APMG, BCS, EXIN, Loyalist), or you are unsure which Examination Institute you completed your exam with, please complete the Candidate Verification form. AXELOS is then able to provide you with a validation letter confirming your qualification. Please send a completed copy of your Candidate Verification form to [email protected].
If you do not know who your exam was with, please contact your course provider for further information.
Unfortunately, AXELOS is unable to provide certificate reprints.
Upon registration, you will be sent an email asking you to activate your account (don’t forget to check your spam folder for this). Please make sure your account has been activated, otherwise you will not be able to log in.
Please try the ‘Reset password’ function to try to log in.
If none of the above apply or have worked, please complete our contact form. Include a short description of the problem to include; what page were you on, what were you trying to do, what happened – did you get an error message? Yes (what was it)/No, were you directed to a different page?
You can choose to take your examination via our Accredited Examination Institute, PeopleCert.
You can find information on their website about taking your exam in or nearest your location, which examination formats are offered, on or offline, fees and how to book your exam. Should you need any help or advice with booking your exam, you can also contact PeopleCert directly.
Details of candidates who have opted to appear on the register will appear approximately 4 - 6 weeks following the issue of their results.
If after this period your name does not appear please contact either your training provider or PeopleCert, AXELOS' Accredited Examination Institute.
To become a training provider in delivering AXELOS products you need to be an Accredited Training Organization (ATO) or Affiliate and hold a current AXELOS licence (signed IP licence agreement).
An ATO is accredited by PeopleCert, AXELOS' Examination Institute (EI) and licensed by AXELOS to run training courses leading to AXLEOS certifications. An Affiliate is a third-party training company that enters into a commercial arrangement with an ATO, is approved by the ATO accrediting EI and is licenced by AXELOS to deliver training.
A training provider must complete the accreditation process with AXELOS' EI, PeopleCert, to become an ATO and/or Affiliate. PeopleCert will assess the training organization, trainer(s), and training material to ensure they meet the quality criteria.
In order to be accredited as a Trainer, each applicant must:
- Hold the AXELOS certification in the subject or subjects they intend to train
- Have a minimum of three years’ practical experience in the subject
- Demonstrate the ability to manage, run and deliver training courses
- Have a minimum of 10 days’ experience delivering classroom-based training (this could be as ‘Trainer under instruction’):
- This may include delivering AXELOS courses with an accredited trainer present.
- Where their experience does not come directly from an AXELOS product, the applicant trainer must have delivered material in a related subject for the minimum period of three years to demonstrate competence as a trainer.
- Their subject knowledge will then be assessed by the EI. Course delivery will be monitored in the classroom, including checking feedback from delegates. If there is a problem in the classroom the assessor may stop the course if a suitable alternative trainer cannot be assigned.
- The certification-specific criteria for a trainer is detailed in annexes D and E of the ATO brochure.
For queries regarding any costs or fees, please contact PeopleCert directly. If you wish to continue with an application to become an AXELOS partner, your next step is also to contact and speak to PeopleCert to start your accreditation process to become an ATO.
If you cannot remember your password, you can reset it.
- Click on Forgotten Password
- Enter your email address as your username
- The password needs to be a minimum of 8 letters and contain: 1 uppercase, 1 lowercase, 1 number, 1 special character. Do not use your own name, or the words 'password' or 'AXELOS' in the password.
If you continue to experience difficulties logging on, please complete our contact form.
Anyone can subscribe to My AXELOS, but only those individuals that hold current ITIL®, PRINCE2® or MSP® certifications can claim a digital badge.
My AXELOS is open to practitioners globally, but the platform and content is currently only available in English.
For more information, see our My AXELOS section.
In order to purchase a subscription to My AXELOS, you will need to have an AXELOS Community account, or to create one, as part of your registration for this service.
You can also use your community account to buy other items from the AXELOS Store.
If you do not wish to set up an account with AXELOS, you can sign in as a guest to buy from our Store, however your payment and billing details, and your order history, will not be saved for future purchases.
If you have any questions about your order, including shipping rates and estimated delivery times, please contact our delivery partner at [email protected] or on 0333 200 2425.
Please complete our contact form, and our service desk will be happy to make those arrangements for you. Please ensure that you provide the following information:
- Organization name
- Your name
- Email address.