ITIL 4 Specialist: Create, Deliver and Support

THE ‘ENGINE ROOM’ OF THE
I.T. AND DIGITAL FUNCTION

 
DEVELOP ESSENTIAL SKILLS FOR THE DIGITAL ERA WITH ITIL 4 MANAGING PROFESSIONAL.

Download our CDS Infographic

Introducing ITIL 4 Specialist: Create, Deliver and Support

This specialist module is for IT practitioners and leaders who manage the operation of IT-enabled and digital products and services.

CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels

 

Ready to take the next step?

Find your nearest training centre by visiting PeopleCert, our official Examination Institute.

 

ITIL 4 Specialist: CDS will provide you with the skills and knowledge to:

✓ Adopt the ITIL practices to enable working methods aligned to the entire IT function and wider business strategy
✓ Improve how services are developed and how users are supported
✓ Build strong and effective strategic direction and break down siloes
✓ Utilize ITIL practices to effectively measure service performance and improve efficiencies across teams, value streams and workflows
✓ Learn how to plan and manage resources into effective value streams
✓Integrate new technologies across the value chain, including robotics, AI, machine learning and advanced analytics; and continually evolve as new innovations emerge
✓ Use the ITIL guiding principles to establish a universal approach to work across multiple methodologies and frameworks, including Agile, DevOps and SHIFT LEFT.


 

FIND OUT MORE ABOUT ITIL 4 FOUNDATION AND CDS

 

The ITIL 4 Create, Deliver and Support manual is now available to purchase from our official publisher TSO.

 

Ready to take the next step?

Find your nearest training centre by visiting PeopleCert, our official Examination Institute.