AXELOS Store

You will need to register an account by selecting Create profile and completing the details.

If you do not wish to set up an account with AXELOS, you can sign in as a guest to buy from our Store, however your payment and billing details, and your order history, will not be saved for future purchases.

If you have any questions about your order, contact our delivery partner at [email protected] or on 0333 200 2425.

You will be advised of the delivery charges for your order when you enter the delivery address and before you confirm your details and check out. Orders are delivered via a tracked and signed for service. For information on your delivery status and estimated delivery date, please contact our partners TSO at [email protected] or on 0333 200 2425.

You will need to set up an account on AXELOS.com to purchase items from the AXELOS Store

All payments are taken via the AXELOS payment gateway through Visa, Mastercard or AMEX.

If you wish to receive a refund for a publication you have bought in the AXELOS Store, you will need to email [email protected]. Please note a request for a refund will not automatically result in a full refund being granted as all refunds are subject to our terms and conditions.

No. Your My AXELOS subscription is an instant service that is delivered as soon as the purchase is made, therefore AXELOS is unable to offer any refund.

To view and manage all your account settings please log in and visit your User Details page.

To receive a replacement for a damaged item, contact our delivery partner at [email protected] or on 0333 200 2425.

If you have an AXELOS account you will be able to view your AXELOS Store order history in your account settings on the User Details page.

If you have not set up an AXELOS account and have only purchased items as a guest you will be unable to view your order history on AXELOS.com.

To view the history of your purchases from the TSO shop you will need to log onto your account on the TSO Shop website. This account is separate to your AXELOS account and you will need to log in with the correct details.

To view your order history from the TSO shop you will need to log onto your TSO account at www.TSOShop.co.uk. This account is separate to your AXELOS account and you will need to log in with the correct details.

To purchase e-books and PDFs of AXELOS publications, visit www.TSOShop.co.uk. This account is separate to your AXELOS account and you will need to log in with the correct details.

If you have an online subscription to an AXELOS publication you will need to access it through the AXELOS Store.

If you have a question about your current subscriptions or wish to purchase an online subscription to an AXELOS product, please contact TSO (The Stationery Office) at [email protected] or on +44 (0)1603 696016.

You can view the Terms and Conditions of Sale for the AXELOS Store on our website.

In January 2015, the European Union (EU) issued new rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU.

My AXELOS is delivered online and is classified as a digital service. Your VAT charge will reflect the country in which you are based.