ITIL®

The ITIL^® certification scheme offers a series of certifications which focus on different aspects of the ITIL Framework. For more information on these different levels, see our ITIL Certifications section.

Candidates are able to self-study (i.e. take the examination directly from AXELOS' Examination Institute (PeopleCert) without attending an accredited training course) for the ITIL^® Foundation and ITIL Practitioner examinations only. Nevertheless, attendance at an accredited ITIL Practitioner training course is highly recommended.

All higher level ITIL examinations (including the ITIL 4 higher levels due for release in 2019 and 2020) require a candidate to complete mandatory accredited training before the examination due to the deeper level of understanding that is gained through an accredited training course.

For more information, see our ITIL Certifications section.

Any combination of ITIL® Practitioner and ITIL^® Intermediate certifications can be used towards the ITIL Expert Level certification, as there is a minimal degree of overlapped ITIL content between the different modules.

For students who would like to use earlier and current certifications and credits towards the ITIL Expert Level, the following modules cannot be used together towards Expert Level, because they have a high degree of overlapped ITIL content:

• SOA with IPAD
• RCV with IPRC (or CCR)
• PPO with IPPI.

For more information, see our ITIL Certifications section.

If you have only taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.

Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.

If you hold three to four credits beyond foundation, you have two recommended options to transition to ITIL 4 dependent on what you want to achieve in the scheme.

Option 1: you can take ITIL 4 Foundation and a further module in a preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.

Option 2: you can work towards collecting 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module. The benefit of this is that you are eligible to fast track past the v3 Managing Across the Lifecycle course and exam.

If you have achieved six credits or more since v3 Foundation, then it is in your interest to continue collecting v3 credits to prepare for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.

You will need to reach 17 credits to be eligible to take the ITIL Managing Professional transition module. This benefits you as you will then become eligible to fast track past the v3 Managing Across the Lifecycle course and exam.

If an you have achieved ITIL v3 Expert, you can take the ITIL Managing Professional transition module as soon as it is released to achieve the ITIL Managing Professional designation.

After achieving the ITIL Managing Professional designation, you would only need to complete the ITIL Leader Digital & Strategy module if they are interested in pursuing the ITIL Strategic Leader stream.

Once you have completed both streams you are eligible to move towards ITIL Master. Further details about ITIL Master will be released at a later date.

For more information visit www.AXELOS.com/itil-update.

ITIL^® training is available via our Accredited Training Organizations or their approved partners in many formats, including face-to-face training in a physical or virtual classroom, or via distance learning which may be delivered via Learning Technologies or other methods. Some training solutions may be a combination of both. For more information, see the Training section of our website.

ITIL^® Examinations have been translated into a variety of languages, reflecting the international coverage and adoption of ITIL. For more information on the available examination languages, see our ITIL Certifications section.

The ITIL^® courses and examinations are based on the five core publications, although condensed study guides are available for Foundation-level exam candidates. Each Intermediate-level course and examination has a focus on one or more of the core titles.

For more detailed information on the publications required for each of the qualifications, download the ITIL Recommended Reading Diagram (PDF, 67KB).

To purchase an ITIL publication, visit our store.

If you require a replacement certificate and you completed your exam with PeopleCert, please contact PeopleCert directly.

If you completed your exam with another Examination Institute (Acquiros, APMG, BCS, EXIN, Loyalist), or you are unsure which Examination Institute you completed your exam with, please complete the Candidate Verification form. AXELOS is then able to provide you with a validation letter confirming your qualification. Please send a completed copy of your Candidate Verification form to [email protected].

If you do not know who your exam was with, please contact your course provider for further information.

Unfortunately, AXELOS is unable to provide certificate reprints.

ITIL certification is not achievable, because ITIL^® is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL best practices.

If adopted and adapted effectively, ITIL principles can help organizations to meet the requirements and can help an organization achieve certification when audited by a registered certification body.

For more information, see the International Organization for Standardization website.

Software Tool vendors can obtain endorsement of their tools for "ITIL Process Compliance" under AXELOS' ITIL Software scheme.

For more information, see the ITIL Software Scheme section of our website.

As of January 2018, AXELOS' sole Examination Institute (EI) is PeopleCert, who offers ITIL^® accreditation services. Contact PeopleCert for details of their accreditation processes and for more information about becoming an AXELOS ATO or accredited trainer.

NOTE: Any training organization who wishes to offer ITIL training and examination services to individuals or organizations must be accredited. Organizations offering ITIL training who are not accredited by an approved Examination Institute may be in breach of Intellectual Property law.

Our ITIL Foundation App is now available to download on iPhone, Android and Amazon devices.

Download for iPhone

Download for Android

Download from Amazon