Endorsed Software Tools
Axelos endorses software tools that have been assessed by our Licensed Software Assessors to one of three levels: Gold, Silver or Bronze. For further information on how to obtain this endorsement and what it involves please see the ITIL Software Endorsement Scheme page.
For details on software tools that have been assessed through the ITIL Software Endorsement Scheme please click on one of the levels below. Software tools have been categorized according to the level of assessment achieved.
Gold Level endorsed
Organization | Tool | Processes Assessed |
ALVAO | Change Management, Incident Management, Problem Management, Service Asset & Configuration Management, Request Fulfilment, Service Catalogue Management, | |
Aranda Software | Change Management, Knowledge Management, Request Fulfilment, Service Catalog Management, Service Portfolio Management, Incident Management, Problem Management, Service Asset & Configuration Management and Service Level Management | |
Espiral Microsistemas | Availability Management, Capacity Management, Change Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Asset & Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management | |
Marval Software Limited | Change Management, Incident Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Catalogue Management, Service Level Management, Service Portfolio Management, Knowledge Management | |
NMSWORKS SOFTWARE PRIVATE LIMITED | CygNet Service Support System Version 3 | Incident Management, Event Management, Problem Management, Change management, Service Asset and Configuration Management |
Silver Level Endorsed
Organization | Tool | Processes Assessed |
Marval Software Limited | Marval MSM | Availability Management, Capacity Management, Event Management, Service Asset & Configuration Management, Asset Management, Financial Management, IT Service Continuity Management |
Bronze Level Endorsed
Organization | Tool | Processes Assessed |
Helppeople Software | Helppeople v7.0 | Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfillment, Service Asset & Configuration Management, Service Catalog Management, Service Portfolio Management |
JSC Naumen | Naumen Service Desk v4 | Change Management, Event Management, Incident Management, Knowledge Management, Problem Management, Request Fulfilment, Service Asset & Configuration Management, Service Level Management, Service Catalogue Management |
Nekta Systems Co., Ltd | NetkaQuartzService Desk Standard Edition | Incident Management, Problem Management, Service Asset & Configuration |
Octopus-ITSM.com Inc | Octopus v4.0 | Event Management |
Service Tonic SL | ServiceTonic v5.0 | Incident Management, Problem Management, Request Fulfillment |