The AXELOS Global ITSM Research Programme

AXELOS is excited to announce the AXELOS Global ITSM Research Programme, which is driven by our ongoing commitment to providing practical guidance based on real world experiences. The Research Programme continues our exploration of the current and emerging practices of ITSM professionals. Our goal is to build on our existing guidance to bring the benefits of our research to every area of service management.

At AXELOS, we have always believed in collaboration. We listen to the community and work together to develop the frameworks and methods that benefit individuals and organizations. Our best practice portfolio is a culmination of the knowledge and experience of experts from around the world. Most recently, this collaboration model produced the ground-breaking ITIL Practitioner Guidance.

Through the Research Programme, we plan to investigate the current state of the industry and to explore emerging trends in IT service management. To that end, we will:

  • use online surveys, face-to-face workshops, interviews, and academic research;
  • publish relevant and practical guidance papers, like our recent papers ITIL and DevOps and Using Kanban in IT Operations;
  • partner with industry bodies and event organizers to encourage as wide a community as possible to take part in shaping the future of ITSM.

If you would like to participate in our ITSM Research Programme in any capacity please leave your details in the form below and we will get back to you.

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