ITIL Guiding Principles for Continual Improvement

Tatiana Peftieva

February 2019

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ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

This paper describes how the seven guiding principles embody the core messages of ITIL and of service management in general and how they support organizations in continual improvement at all levels.

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