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Training and Examinations

  • How can I find a Training Provider?

  • What is the cost of a Training Course?

  • What are the Delivery Methods of Training courses?

  • Am I able to self-study for examinations?

  • How can I become and Accredited Training Organization (ATO) or Accredited Trainer?

  • In which languages can I take my exam?

MyAxelos and Successful Candidates

  • How do I join MyAxelos?

  • I only want a digital badge to showcase my certification. Do I still have to join?

  • How do I claim my badge?

  • Why is my certification not listed on the Successful Candidates Register (SCR)?

  • What is the candidate number and why do I need this?

  • My details on the SCR are not correct. How can I change them?

  • How can I change the details on my examination certificate?

  • What is the process for receiving a replacement certification?

  • How do I verify someone’s certification?

  • How do I maintain my digital badge?

  • Do I need to re-sit the PRINCE2® Practitioner or PRINCE2 Agile® Practitioner exam if I maintain my digital badge?

  • Why am I being charged VAT for my My Axelos subscription?

  • How do I renew my MyAxelos subscription?

  • Can I cancel my MyAxelos subscription and receive a refund or partial refund?

  • Which Products does an individual MyAxelos subscription cover?

  • I already have a Consultant account in MyAxelos, can I sign up for an individual subscription?

  • How does the 1-month free trial work?

  • How do I reset my password, unlock my account or request a new account activation email?

  • I am a lapsed / former subscriber, can I resubscribe?



  • What is ITIL?

  • What are the recommended routes from ITIL v3 to ITIL v4?

  • Will ITIL v3 be discontinued?

  • Can my organization achieve ITIL certification or compliance?


  • What is PRINCE2


  • What is MSP?

  • What are the pre-requisites for taking an MSP 5th edition Foundation or Practitioner exam?

  • When will MSP 4th edition be sunsetted?


  • What is ProPath?

  • What are the ProPath designations?

  • How do I claim my ProPath designation?

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