ITIL 4 reshapes established ITIL practices into the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Ready to take the next step? You can find your nearest training centre or book your exam by visiting PeopleCert, our official Examination Institute.


ITIL 4 has evolved to provide an end-to-end IT/digital operating model, covering the full delivery (and sustaining) of tech-enabled products and services.

ITIL 4 continues to support ITSM professionals while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads wider business strategy.

In ITIL 4, customers are an essential element in the process of creating value.

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Upgrade your ITIL v3 Certification and knowledge

Recertify from ITIL v3 to ITIL 4 and demonstrate your digital skills and meet your career goals.

Being certified in ITIL 4 Foundation will demonstrate that you understand the holistic end-to-end picture of what it really means to contribute to business value, integrating concepts from models such as Lean IT, Agile and DevOps.

How has ITIL evolved? What's new?

One of the new elements of ITIL 4 Foundation, is the introduction of the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value co-creation.

Learn about the evolution of ITIL below:

The Service Value System ITIL 4 focuses on facilitating value co-creation via a SVS, representing how different components and activities can work together to facilitate value creation through IT enabled services.
The Service Value Chain The service value chain is the set of interconnected activities that, when sequenced in the right way, provides an operating model for the creation, delivery, and continual improvement of services.
The ITIL Guiding Principles The guiding principles help IT professionals to adopt and adapt ITIL guidance to their own specific needs and circumstances. They reflect principles found in Agile, DevOps and Lean methodologies.
The 4 Dimensions of Service Management To support a holistic approach to service management, ITIL also defines four dimensions that are critical to the effective and efficient facilitation of value for customers and other stakeholders. 
ITIL Practices ITIL v3 “processes” are being expanded to consider elements such as culture, technology, information and data management. This holistic vision of a way of working is known as a “practice”.






ITIL 4 has been the hugely anticipated evolution to the ITIL framework and it builds on the core elements of ITIL, the ultimate in IT best practice.

After the launch of ITIL 4 Foundation, AXELOS will continue to release modules throughout 2019. However, with the speed of change in organizations, we encourage candidates to continue to upskill with ITIL v3 Intermediate modules to enable them to tackle immediate IT challenges.

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Ready to take the next step? You can find your nearest training centre or book your exam by visiting PeopleCert, our official Examination Institute.

What Candidates Have to Say

84% of candidates say ITIL had a positive impact on their career
(Insights Survey 2018)

"We are in the middle of a paradigm shift in the area of service management, and ITIL 4 will support the changes we need."
Consultant, Teambyggerne AS


"When I look back on my service management career and realize all the mistakes I’d made and those I’d seen, all of that is answered in ITIL 4."
IT Director, Mirion Technologies


"The guiding principles from ITIL 4 seem simple but used correctly can be the building blocks to digital transformation providing essential structure for future decisions."
IT Operations Community Manager, UK Home Office


"The ITIL 4 models are far more user-friendly when compared with other frameworks, methodologies and emerging practices – such as BRM, Project Management, Agile and DevOps."
Director of Business Relationship Management, NiSource Columbus, Ohio


"I love how ITIL 4 brings other delivery concepts like Agile, DevOps, Scrum and Lean together for a more holistic way of working."
Head of IT Ops, USA