ITIL® Qualifications

  • Qualification levels
  • Route to certification
  • Taking the exams
  • Examination languages

The ITIL qualification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are four qualification levels within the scheme:

Foundation Level
Intermediate Level
Expert Level
Master Level

Find Your Nearest Training Provider

For details on the routes to certification for the ITIL qualifications, view the ITIL Credit System and Complementary Qualifications pages.

Find your Nearest Training Provider

There are two routes towards obtaining the ITIL Foundation level qualification - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO) or Accredited Trainer, or study privately and then book the exam without a training course via one of the ITIL Examination Institutes.

For later levels and exams, such as the Intermediate modules, training via an ATO is mandatory for all candidates.

For details of training courses, use our search facility to locate a training provider.

Find Your Nearest Training Provider

ITIL® Examinations have been translated into a variety of languages, reflecting the international coverage of the ITIL framework. The language options available for ITIL exam papers are detailed below.

Foundation Examination

The ITIL Foundation examinations are currently available in the following languages:

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

Intermediate Examinations

ITIL Intermediate examination modules are currently available in the following languages:

Brazilian Portuguese

OSA

PPO

RCV

SOA

SO

 

 

ST

 

Danish

OSA

 

RCV

SOA

SO

       

English

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

French

OSA

PPO

RCV

SOA

         

German

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

Japanese

OSA

PPO

RCV

SOA

 

       

Castilian Spanish

 

 

 

 

SO

SD

SS

   

Italian

 

     

SO

       

Spanish (Latin American)

OSA

PPO

RCV

SOA

         

Managing Across the Lifecycle (MALC)Examination

The MALC exam, which is required to achieve the ITIL Expert level, is available the following languages:

  • Brazilian Portuguese
  • English
  • German
  • Japanese

For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or one of our Examination Institutes.

Find your Nearest Training Provider