ITIL® Update

In November 2017, AXELOS Global Best Practice announced that ITIL®, the world’s most widely used service management framework, was going to be updated throughout 2018.

This is a community- and industry-led initiative and we’ve been working with a team of industry experts based around the globe, including 150 content writers, reviewers and contributors from the wider IT industry.

We have also created the ITIL Development Group, now at 2,000+ members, which has helped steer the development of ITIL 4 and continues to do so. If you would still like to be involved, you can join the ITIL Development Group here.

The update will include practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.

Read the ITIL 4 FAQs (PDF)

  • ITIL 4 Certification
  • ITIL v3
  • ITIL on the road
  • ITIL workshops

The first release of ITIL 4 will be the Foundation level, currently scheduled to be launched in Q1 2019, with the following levels due for release in H2 2019. The certification scheme shared below is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL 4 Certification Scheme

 

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

ITIL Strategic Leader (ITIL SL) recognises the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL Managing Professional or ITIL Strategic Leader, the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

How to transition to ITIL 4

AXELOS has created recommended routes that allow candidates to transition over to ITIL 4 while still gaining the skills and knowledge needed to understand the core concepts of the updated guidance.

ITIL V3 Foundation

If a candidate has taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme.

There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end-learner’s knowledge of the new ITIL 4 Foundation guidance.

ITIL 4 Foundation is scheduled for release in Q1 2019.

ITIL V3 Intermediate (3 or 4 credits achieved)

End- learners holding a low number of credits beyond Foundation have two recommended options to transition to ITIL 4 dependent on what they want to achieve in the scheme.

OPTION 1: They are encouraged to take ITIL 4 Foundation and a further module in their preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.*

If a candidate has no intention of pursuing the ITIL Managing Professional designation, then the recommended route for these candidates would be to take the most relevant module in their area of practice/interest.

OPTION 2: They are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module.

If an end-learner would like to work towards achieving the ITIL Managing Professional designation and, they will need to continue collecting v3 credits until they have achieved the required 17 credits to be eligible to take the Managing Professional Transition module.

The benefit of this is that they are eligible to fast track past the v3 Managing Across the Lifecycle course and exam. They can also continue collecting credits before ITIL Managing Professional examinable modules are launched.

*further prerequisite required

ITIL Intermediate/Practitioner (6 or more credits achieved beyond Foundation)

If an end-learner has achieved 6 credits or more since v3 Foundation, then it is in their interest to continue collecting v3 credits to prepare them for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.

They will need to reach 17 credits to be eligible to take the ITIL Managing Professional Transition module.

ITIL v3 Expert

If a candidate has achieved ITIL v3 Expert, they can take the ITIL Managing Professional Transition module as soon as it is released to achieve the ITIL Managing Professional designation.

After achieving the ITIL Managing Professional designation, if the end-learner is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module.

Once they have completed both streams they are eligible to move towards ITIL Master.

More questions? Read our ITIL 4 FAQs.

What does this mean for ITIL v3?

ITIL v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. It continues to support organizations and individuals to gain optimal value from IT and digital services. ITIL 4 retains many of the core elements of good IT service management, that is continuing to give value to millions of people and businesses around the world.

All certifications for ITIL will remain valid following the update and will continue to be recognized as valuable certifications globally. All credits gained can help you continue your ITIL journey in the new certification scheme. To enable an easy transition and maximise current investments, we recommend candidates to continue to collect the 17 ITIL v3 credits necessary to take the ITIL Managing Professional Transition module (one course, one exam).

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.

We want to reassure the community that certifications achieved in the current version will remain valid in the new scheme.

Since we announced the ITIL update, AXELOS has been out on the road talking about the exciting things we have been working on. Take a look at where we've been.

itSMF USA FUSION, October 2017

AXELOS announced the upcoming ITIL update at itSMF USA Fusion 2017. Read the full press release here.

itSMF Japan, November 2017

itSMF Japan 2017In November some of the AXELOS team went to Tokyo to meet key partners and corporates in the region, and to support itSMF Japan’s Annual conference. We spread the word about the ITIL update and the ‘More than Meets the I’ campaign.

 

 

Grand India Roadshow, February 2018

Grand India Roadshow 2018AXELOS along with PeopleCert, embarked on an India road trip visiting Bangalore, Pune, New Delhi, Hyderabad and Chennai. They spread the word about how the ITIL update can help India companies and how the ‘More than Meets the I’ campaign is promoting ITIL’s impact in India.

 

 

Pink Elephant Annual Conference, USA, February 2018

In February the AXELOS team attended Pink18 in Orlando. Here we shared some insights about the ITIL update in a Pink Power Hour and recorded some ITIL advocates talking about what ITIL means to them!

You can watch all our interviews and presentations at Pink18 here.

 

 

New Horizons International Conference, Orlando, March 2018

New Horizons International Conference 2018In March the AXELOS team headed back to Orlando to talk about the update at the New Horizons Conference.
 

SDI - Birmingham, UK, March 2018

In mid-March the AXELOS team travelled to Birmingham to present about the ITIL update, survey delegates on certain details about the new scheme, and help celebrate at the SDI Awards!

Watch some of our interviews and presentations at SDI 18

 

Service Management Dag, Hertogenbosch, The Netherlands, March 2018

Service Management Dag - 21-22 March 2018, Hertogenbosch, The NetherlandsITSM Subject Specialist Akshay Anand travelled to the Netherlands to coordinate a workshop with key ITSM professionals, focusing on the ITIL update.

 

 

itSMF Sweden, Stockholm, April 2018

itSMF Sweden - 11-12 April, Stockholm, Sweden

ITSM Subject Specialist, Akshay Anand, travelled to itSMF Sweden to talk about the ITIL Update among other topics.

 

 

Serview Congress - BMPK18, Seeheim-Jugenheim, Germany, May 2018

Public Sector ShowMargo Leach presented the keynote at BMPK18 talking about the future of best practice, 'The Art and Science of Updating ITIL'.

 

The Professional Service Management Awards 2018, London, UK, June 2018

Grand India Roadshow 2018Grupo Bimbo won the inaugural ITIL® Experience Award: Collaborating for Success at itSMF UK's Professional Service Management Awards.

 

 

SITS 18, London, UK, June 2018

Service Desk ShowThe AXELOS team had a great time at the Service Desk Show this year hearing the reasons why people 'Love ITIL'. Akshay Anand also presented the Monday afternoon keynote 'The Art And Science Of Updating ITIL'.

 

 

 

Public Sector Show, London, UK, June 2018

Public Sector ShowThe AXELOS team were at the Public Sector Show talking about developments across the portfolio.

 

 

ITSM Leadership Summit, Regent Singapore - July 2018

The AXELOS team was at ITSM Leadership Summit 2018 to announce the beta launch of ITIL and establish AXELOS as a thought leader in the region.

 

itSMF New Zealand, Wellington, New Zealand - July 2018

The AXELOS team was at ITSMF New Zealand and talked about the ‘Art of updating ITIL’.

 

 itSMF AustraliaitSMF Australia, Canberra, Australia, September 2018

The AXELOS team was at itSMF Australia where the team members have presented the ‘Art science of updating ITIL’

 

SDI Mexico, Mexico City, Mexico - September 2018

José Carmona Orbezo, Head of Product Management at AXELOS presenting at SDI Mexico 2018José Carmona Orbezo, Head of Product Management at AXELOS,  presented to Service Desk Institute at Mexico the ITIL update in Latin American market along with the plan on the rollout of ITIL4.

 

FUSION, St Louis, USA - October 2018

AXELOS team by stand at FUSION 2018AXELOS was at FUSION to announce the beta launch of ITIL and spread the word about the changes we have made. We have also shared the new ITIL campaign, ‘The Future is Built on ITIL’, a multi-channel integrated campaign that launched at FUSION 18.

 

Service Management World - October 2018

Speaker on stage in the auditorium at Service Management World 2018AXELOS shared the new ITIL campaign, The Future is Built on ITIL, a multi-channel integrated campaign that launched at FUSION 18. Position ITIL 4 as the go-to framework for IT Service Management and as a thought leader in this space.

 

itSMF Denmark, Roskilde, Denmark - October 2018

Phillip Hersum standing before presentation at itSMF Denmark 2018itSMF Denmark held their annual conference in Roskilde. Philip Hearsum, ITSM Portfolio Manager, presented a keynote to the whole group about the ITIL 4 update and the AXELOS Academia initiative.

 

 

itSMF Spain-Madrid - Spain, October 2018

montage of images of AXELOS at itSMF Spain 2018Luis Ribero, Partner Account Manager at AXELOS presented the keynote ‘The Art of Updating ITIL’ including the development and the new certification scheme.

 

January 2018 ITIL Workshop

Members of the Lead Architect team that attended the January workshop were Barclay Rae (itSMF UK), Lou Hunnebeck (Fruition Partners, US), Stuart Rance (Optimal Service Management, UK), Troy DuMoulin (Pink Elephant, US), Mauricio Corona PhD (BP Gurus, Mexico), Takashi Yagi (itSMF Japan), Erin Casteel (Veridity, Australia) Roman Zhuravlev (AXELOS), Akshay Anand (AXELOS), and Phil Hearsum (AXELOS).

See how the team think the ITIL update will keep businesses competitive.

 

October 2017 ITIL Workshop

Members of the Lead Architect team that attended the October workshop were Barclay Rae (itSMF UK), Lou Hunnebeck (Fruition Partners, US), Stuart Rance (Optimal Service Management, UK), Marcel Foederer (ITPreneurs, The Netherlands), Troy DuMoulin (Pink Elephant, US), Roman Zhuravlev (AXELOS), Akshay Anand (AXELOS), and Phil Hearsum (AXELOS). Connected via webinar we had Mauricio Corona PhD (BP Gurus, Mexico), Takashi Yagi (itSMF Japan) and Erin Casteel (Veridity, Australia).

See how the team think the ITIL update will keep businesses competitive.

 

Get involved in the update

Join the development community and play a part in the future of ITIL.

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