ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
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ITIL Key Capabilities

  • Support business outcomes
    Support business outcomes
  • Enable business change
    Enable business change
  • Optimize customer experience
    Optimize customer experience
  • Show value for money
    Show value for money
  • Continually improve
    Continually improve
Download Key Benefits of ITIL (PDF - 892KB)

Using ITIL in Your Organization

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

Find out more about ITIL

See How Others Have Used ITIL

Case Studies
 
Newcastle University IT Service Industry
In this case study, Service Process Manager Sharon Mossman explains how adopting and adapting ITIL® enabled the University of Newcastle to address business challenges and improve incident management processes. Read
White Papers
 
An introduction to Service Integration and Management and ITIL® Industry
The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment. Read
Microsoft uses ITIL both as the basis for Microsoft Operations Framework, which is our structured approach to helping customers achieve IT operational excellence and in how we operate our own systems.
Rick Devenuti,
Corporate VP, Microsoft Services and IT

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How to get Qualified in ITIL