The ITSM Benchmarking
Report 2019

The ITSM Benchmarking Report 2019

We live in a world of ongoing transformation.

While digital transformation in particular has become an unavoidable reality for most organizations it has also become central to the role of IT service management (ITSM) practitioners.

Our latest ITSM benchmarking report suggests that more than half of enterprises now have a recognized strategy for digital transformation.

We also look at the challenges ITSM is facing, such as emerging practices, trends and new technologies, as well as their impact on both organizations and the profession.

To find out more you can download our new ITSM benchmarking report by completing the adjacent form


Graphic pulling our key questions answered regarding people, decisions and senior level in an organization that are answered in the PPM Benchmarking Report 2019

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