Latest blogs from AXELOS

ITIL 4: Connecting key concepts – Part 2

  • 30 April 2019
  • Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management
In the second in our series of big-picture ITIL 4 blog posts we look at value for stakeholders, PESTLE and the four dimensions of service management.

ITIL 4: Connecting key concepts – Part 1

  • 30 April 2019
  • Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management
In the first in our series of big-picture ITIL 4 blog posts we look at products, services and service relationships.

Why Agile leadership is needed now more than ever

  • 25 April 2019
  • Agile, Leadership, Management, PRINCE2, PRINCE2 Agile
Organizations are dealing with change at a massively accelerated pace. Few can escape this disruptive influence but many need to re-think how to...

ITIL Intermediate: a pathway to ITIL 4 – Continual Service Improvement

  • 23 April 2019
  • Certification, Continual Service Improvement (CSI), IT service management (ITSM), ITIL, Roles, Value
Continual service improvement (CSI) is something every business has to do, or you won’t survive.

The alluring value of simplicity in executing change

  • 18 April 2019
  • Behaviour, Business solutions, Change management, Leadership, Programme management, Requirements, Resource management
What makes some change initiatives bloom while others wither and die?

ITIL 4 – a “crystal ball” for evaluating technology and value

  • 17 April 2019
  • Certification, DevOps, Frameworks, ITIL, Methodologies, Processes, Value
When the coming of ITIL 4 was announced it got my attention but I was sceptical: I wondered what more could be done with ITIL after v3.

A blueprint for change

  • 15 April 2019
  • Best practice, Change management, Change requests, MSP, Requirements, Strategy execution, Vision
Digital disruption is transforming the way industries operate but, introducing change can be a challenge.

How to be comfortable with feeling uncomfortable

  • 12 April 2019
  • AgileSHIFT, Behaviour, Best practice, Business solutions, Change management, Empowerment, Roles
Why do so many of us fear change? Especially given its prevalence across our lifetime.

Programme Management and EastEnders – you can’t “soft soap” best practice

  • 11 April 2019
  • Best practice, Frameworks, MSP, Programme management, Project and programme delivery, Stakeholder engagement, Strategy execution
What are the factors that make a strategic programme work? This question might have helped the set rebuild project of the UK soap opera EastEnders.

Combining AI and ITIL – governance and value

  • 08 April 2019
  • Best practice, Frameworks, Governance, IT services, ITIL, Value
AI is not the future: in fact, we’re seeing very much in the present.
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