Latest blogs from AXELOS

Do businesses really need Business Relationship Managers?

  • 22 December 2016
  • Business Relationship Management, Communication, Customer engagement, IT Service Management (ITSM), ITIL, Skills, Value
In this blog Senior Project Manager Adam McCullough, describes the benefits the role can bring to businesses, how it puts ITIL to good use and the...

PRINCE2® in marketing: benefits outside the PMO

  • 19 December 2016
  • Certification, Methodologies, PRINCE2, PRINCE2 Agile, Project management, Strategic objectives
When organizations are not managing projects effectively, it means the value that should be delivered by projects suffers, and businesses&rsquo...

The modern service desk

  • 16 December 2016
  • Best practice, Customer experience, IT Service Management (ITSM), ITIL, PRINCE2, PRINCE2 Agile, Processes, Service desk, Skills
These are exciting and pivotal times for the service desk. For those still struggling with their traditional IT service desks that might sound...

Improving company culture by introducing a new ITSM tool

  • 14 December 2016
  • IT Service Management (ITSM), IT Services, ITIL, Problem management, Processes, Requirements
Why is ITSM important to organizations? In the past, only large IT providers saw the benefit of adhering to ITSM standards and procedures. However,...

Leadership, management and governance: the need for best practices

  • 12 December 2016
  • Best Practice, Certification, Frameworks, Leadership, M_o_R, Methodologies, MoV, PRINCE2, Training
What is the difference between leadership, management, and governance and why is it so important to distinguish between them?

Aligning DevOps and ITIL - second audio interview from the DevOps Enterprise Summit 2016

  • 09 December 2016
  • Capabilities, IT Service Management (ITSM), ITIL, Processes, Service Management, Value
Listen to the second audio discussion AXELOS recorded at the DevOps Enterprise Summit 2016 in San Francisco.

Why should businesses do CSI?

  • 02 December 2016
  • Business solutions, Continual Service Improvement (CSI), Customer engagement, Governance, ITIL, Leadership
Continual Service Improvement (CSI) is a key lifecycle of ITIL®: but why should business focus on CSI and what benefits does it actually bring?