Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL® Practitioner “Trainer Readiness Session” course.
In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification:
Among the various certifications and courses I deliver training for, ITIL Practitioner stands out.
Primarily, this is for its practical application of important capabilities that are applicable to any ITIL lifecycle or other situation in IT Service Management (ITSM). I would go as far to say it would work equally well outside ITSM when you need to create change management.
Many consultants know the ins and outs of ITIL theory, but this new certification focuses more on the practical aspects; providing the steps to follow in changing organizations from A to B. While many consultants do that based on gut feeling, ITIL Practitioner offers a structured approach. Structure provides clarity for everybody, not only about the current situation but also the future scenario and consequences of change, so giving a new transparency to the journey.
Improvement initiatives can fail for various reasons but by following the guiding principles throughout the journey you increase your chances of success. The key to making things happen is to know the theory but also to use real, practical experience to facilitate the process. Learning ITIL Practitioner is a safe environment in which people can practise their skills where it is allowed (and necessary) to make mistakes. And as the course is mainly scenario driven, it develops managerial, communication and negotiation skills.
By applying elements of ITIL from various publications (especially Continual Service Improvement) and referencing tools from other frameworks ITIL Practitioner is applicable to any improvement initiative inside or outside IT Service Management and to achieving better service design or transition.
A focus on Continual Service Improvement (CSI)
Whether or not organizations use the CSI element of ITIL can depend on their culture and often it’s not taken seriously. ITIL Practitioner should help to change that and certified practitioners will be able to convince management of the benefits. In my opinion, CSI is an obvious benefit but, too often, companies’ personnel are so busy with day-to-day activities, this is used as an excuse to not give improvement initiatives a higher priority.
Practitioners with the ITIL Practitioner training will be able to communicate and educate their organization better about the value of ITIL while persuading management that it’s an investment to provide the resources, budget and time for the organization to improve.
For accredited training organizations, having ITIL Practitioner in their portfolio is about fulfilling a market need – the missing link in the whole ITIL picture to help people implement IT Service management as part of a change programme.
See our ITIL Practitioner section for more information.
Read Marcel's other AXELOS Blog, Why a service mindset is essential in 2016.