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Latest blogs from AXELOS

From v3 to 4 – This is the new ITIL

  • 28 February 2019
  • Career progression, IT service management (ITSM), IT services, IT transformation, ITIL, Value
We are now launching ITIL® 4: to help organizations connect and align the challenges that affect not only ITSM professionals, but a wider range...

Stakeholder Engagement – what and why?

  • 26 February 2019
  • Communication, MSP, Portfolio management, Programme management, Project management, Stakeholder engagement
Stakeholder Engagement is absolutely vital whether you are operating in a portfolio, programme or project activity.

SLAs of the future: measuring outcomes, not IT availability: ITIL 4 - The Evolution of ITSM Part 5

  • 25 February 2019
  • Behaviour, Customer engagement, Customer needs, IT service management (ITSM), IT services, ITIL, Service desk, Service management, Value
The SLA model has always existed in the world of IT in some form, as a promise to guarantee a level of service.

Why should you certify for project management and other change roles?

  • 22 February 2019
  • AgileSHIFT, Career progression, Certification, CPD, M_o_R, MoP, MSP, P3O, PRINCE2, PRINCE2 Agile, Programme management, Project management, Roles
Many people can change roles in an organization and – suddenly – from being a specialist, operational person they’re thrown into...

Combining different IT and ITSM frameworks for business benefit: ITIL 4 - Evolution of ITSM Part 4

  • 20 February 2019
  • Agile, Benefits realization, DevOps, Frameworks, IT service management (ITSM), ITIL
How do organizations that begin with basic ITSM processes progress their approach to become more service-centric?

Business value from IT goods and services in a digital world: ITIL 4 - The Evolution of ITSM Part 3

  • 18 February 2019
  • Customer engagement, Digital transformation, IT service management (ITSM), IT services, IT transformation, ITIL, Value
I think it’s fair to say that organizations’ understanding of “digital” is currently ‘all over the place&rsquo...

Learning Performance Institute Awards 2019

  • 15 February 2019
  • Career progression, CPD, Digital transformation, Learning, Professional development, Skills
On Thursday 7 February, I attended the 2019 Learning Awards, run by Learning Performance Institute.

The ITIL update in a world of digital & service transformation: ITIL 4 - Evolution of ITSM Part 2

  • 14 February 2019
  • Best practice, Customer needs, IT services, ITIL, Service management, Value
The ITIL update in a world of digital and service transformation

Gaining the trust to transform: Programme management and MSP

  • 13 February 2019
  • MSP, PRINCE2, Professional development, Programme management, Project and programme delivery, Project and programme management (PPM), Project management
With the digital disruption of markets, regulation and a need to maintain competitive edge creating a vision of a future organization is absolutely...

Best practice in IT, ITSM and the ITIL update: ITIL 4 - The Evolution of ITSM Part 1

  • 11 February 2019
  • Best practice, Digital transformation, IT service management (ITSM), IT services, ITIL, Value
IT organizations operating anywhere in the world still remain too internally-focused. That isn’t me saying this.
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