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Latest blogs from AXELOS

4 steps to getting the most from managed service providers

  • 30 January 2017
  • Capabilities, Incident management, ITIL, Processes, Risk management, Service desk
The use of managed service providers is relatively common across all sorts of organizations. Unfortunately, what’s also common is ineffective...

AXELOS Lean Enterprise Podcast

  • 27 January 2017
  • Agile, Frameworks, IT Service Management (ITSM), Training
In late 2016, I attended the Lean Enterprise workshop run by Barry O'Reilly.

The future of ITSM and project management best practice and skills

  • 25 January 2017
  • Best Practice, Capabilities, IT Service Management (ITSM), Project management, Skills
What does the future hold for IT service management (ITSM) and project management professionals?

The itSMF.ee AXELOS podcast

  • 23 January 2017
  • DevOps, IT Service Management (ITSM), ITIL, Professional development, Value, Vision
AXELOS' Roman Jouravlev talked with industry experts about the most exciting publications and events of 2016 and the most awaited of 2017.

Herding Cats with PRINCE2

  • 17 January 2017
  • Business solutions, Methodologies, PRINCE2, Processes, Project management, Stakeholder management
Let me introduce myself - I’m Tom, a Project Manager. I recently started in my new role and my team are…well, they are a little...

Service Desk Improvement: Part 3

  • 10 January 2017
  • Communication, End-user experience, IT Service Management (ITSM), IT services, ITIL, Service desk
The third and final post in this series discusses the importance of proactively communicating with users before they chase you to find out what is...

PRINCE2 2017 – tailored for a changing project management world

  • 09 January 2017
  • Best Practice, PRINCE2, Project management, Training
A new year often brings transition and new beginnings. And, in that spirit, we are bringing you a new PRINCE2®.

Service Desk Improvement: Part 2

  • 09 January 2017
  • Customer experience, IT services, ITIL, Service desk, Value
In his second blog post, Stuart Rance discusses how adopting ITIL Practitioner can help organizations provide self-service options which can...

Service Desk Improvement: Part 1

  • 06 January 2017
  • Customer engagement, IT services, ITIL, Processes, Requirements, Service Desk
In the first of three blog posts, Stuart Rance describes how ITIL Practitioner can help organizations improve the management of their IT user...

ITIL Practitioner in the Spotlight at itSMF Estonia Annual Conference

  • 03 January 2017
  • Change management, Collaboration, Communication, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL
The annual itSMF Estonia conference is now in its eleventh year. At this year's event, AXELOS' Kaimar Karu spoke about ITIL®...