Latest blogs from AXELOS

Meaningful metrics in ITSM: it’s about the business (stupid)

  • 30 June 2015
  • IT Service Management (ITSM), IT services, Processes, Reporting, Value
IT organizations don’t tend to recognize when they have an image problem or why they should care. Though some would argue they’re...

An Agile way of working with PRINCE2®

  • 24 June 2015
  • Agile, Best Practice, PRINCE2, PRINCE2 Agile, Project and programme management (PPM), Project management, Qualifications, Training
It’s been a while since I first discovered PRINCE2 Agile®; I was part of a delivery team that I had just joined in a technical...

Process Implementation: Spotting the “Five Dysfunctions of a Team”

  • 24 June 2015
  • Best Practice, Change management, Customer engagement, Frameworks, IT Service Management (ITSM), Leadership, Processes
Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the...

PRINCE2 Agile - ATO views

  • 23 June 2015
  • Agile, Frameworks, PRINCE2 Agile, Project and programme management (PPM), Project Management, Training
While Scrum has become the standard for agile software product development, many Scrum users are demanding a kind of umbrella for managing more...

Making the Service Monitoring Service Viral

  • 17 June 2015
  • Best Practice, Change management, Change requests, Cloud Services, IT Service Management (ITSM), Processes
Earlier in the series, we discussed the importance of enabling features in our Service Monitoring Service that make the application teams want to...

Continual Service Improvement: The Six Steps to Success

  • 16 June 2015
  • Adopt and Adapt, Change Management, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Management, Vision
With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring ITSM practitioners implement changes and service...

Cultural transformation and ITSM - the challenges are cultural and technical

  • 11 June 2015
  • Change management, IT Service Management (ITSM), Processes, Service Management
Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is...

Developing outside-in capabilities

  • 04 June 2015
  • Best Practice, Capabilities, Change Management, Customer experience, IT Service Management (ITSM), ITIL, Skills
The new ITIL® Practitioner qualification will be aimed at developing some new skills and capabilities for ITIL professionals - one...