ITIL Intermediate: Service Transition – making IT change less painful

IT service managers holding four jigsaw pieces together in a square

Every organization, at some point, will make some sort of IT transition. The concepts in ITIL® v3 Intermediate’s Service Transition (ST) module help that challenge in specific ways:

The ultimate idea is to make transitions smooth enough to avoid disrupting current IT services and ensure any change is not painful to the end user. This knowledge is more vital than ever, as the IT revolution is now about a level of non-stop change that wasn’t possible a few years ago.

And, as well as supporting the entire transition, it’s important to think of the future; you’re never done changing in IT and it’s necessary to prepare for further transitions.

For example, when working with NASA at Kennedy Space Center I was involved with a major upgrade and transition to a later version of the Windows operating system. With the amount of existing information in the system along with custom applications, the transition required a lot of co-ordination to ensure success and an improvement in services – and this was only one of many subsequent IT transitions.

Without having the basic concepts learned in ITIL’s Service Transition module, it would have been extremely difficult to make the transition.

However, service transition is not only about the technical side of making changes, but also the people side. Back at Kennedy Space Center, it also involved making sure people knew what a transition meant to them, how it would affect them and what they needed to do and not do with their computers during the change.

Studying ST for the ITSM professional

For service management professionals working in an ITSM environment, studying and applying the ST concepts is significantly helpful if you want to obtain the certification. Living the principles day-to-day accelerates your understanding of ITIL Intermediate best practice and enables you to observe what makes a transition successful. It’s also about learning something will help you and your enterprise get a competitive edge.

Even if you’ve been managing IT services for some time and you’re not ITIL-certified, you are likely to be following ITIL principles in some form, though you might be calling your approach something else.

Obtaining the ST certification will better prepare you for managing IT services in your organization – and the knowledge remains relevant in ITIL 4.

On a checklist of skills I’d certainly put ST high on that list. Whenever you’re responsible for managing IT service transitions, it’s essential to be good at what you’re doing, especially in today’s IT organizations when change is rapid and non-stop.

Read more Blog Posts in our series covering the ITIL Intermediate modules

ITIL Intermediate – Operational Support and Analysis (OSA): Combating chaos

ITIL Intermediate: Planning, Protection and Optimization (PPO)

ITIL Intermediate: Service Strategy – towards better business and customer outcomes

ITIL Intermediate v3 Service Operation – keeping the lights on

ITIL Intermediate v3: Service Design – enabling value creation

ITIL Intermediate – Service Offerings and Agreements (SOA)

ITIL Intermediate: Release, control, validation – many happy releases

ITIL Intermediate: a pathway to ITIL 4 – Continual Service Improvement

The content of ITIL v3 Intermediate modules is key for professionals working in ITSM today due to the essential knowledge they contain, creating increased understanding and the ability to handle immediate work challenges more effectively.

Also ITIL-certified practitioners wanting to gain accreditation in the new ITIL 4 guidance can get a helping hand from the existing v3 credit system. By obtaining 17 credits from any combination of the ITIL Intermediate modules or ITIL Practitioner you can take the new Transition Module to achieve ITIL 4 Managing Professional. More information about ITIL 4 Managing Professional will be released throughout the second half of 2019.

Current rating: 3 (2 ratings)


You must log in to post a comment. Log in

Find a Training Provider

Core publication

ITIL Intermediate Service Transition Core Guidance

Read the Service Transition core guidance to learn more about the content of this ITIL Intermediate module.

Buy the book >