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Latest blogs from AXELOS

Modern Service Management - The importance of the Customer Journey

  • 30 June 2020
  • IT service management (ITSM), ITIL 4, Service desk, Service management, Value
Airan Romero Savinon covers the concept of consumer and the customer journey and how it can be applied to a very popular IT function: Service Desk.

Human centred learning: Evolving tech for better outcomes

  • 29 June 2020
  • Best practice, Career progression, Learning, PRINCE2 Agile, Professional development
Justin Kitchener discusses how to boost customers' learning experience and help them achieve their objectives.

Lunch and learn – 30 minutes a day to best practice certifications

  • 25 June 2020
  • Best practice, IT service management (ITSM), ITIL 4, Learning, Professional development
Dmitriy Kolesnikov recently certified in the ITIL 4 Strategist Direct, Plan and Improve (DPI) module after attending an online training course. He...

Remote working and ITIL 4: It’s not business as usual

  • 24 June 2020
  • IT service management (ITSM), ITIL, ITIL 4, Value
Remote working for many companies during this lockdown has proven the proverb: “necessity is the mother of invention”. Charlie Miles...

How to keep an Indian shipping company afloat – PRINCE2 Agile and IT

  • 22 June 2020
Amey Manjrekar recently certified in PRINCE2 Agile. He describes how the changing demands for IT in the business led him to expand his best...

High-velocity IT: overcoming challenges and setting objectives

  • 19 June 2020
  • IT service management (ITSM), ITIL 4, Service management
Paul Wilkinson discusses what the imperative is for organizations moving to a high-velocity IT environment.  

Hybrid project management and PRINCE2 Agile

  • 16 June 2020
  • Agile, Certification, Learning, PRINCE2, PRINCE2 Agile, Project management, Project planning
Anna Guglielmo discusses how the PRINCE2 Agile course and certification allowed her to understand the needs of project stakeholders and get the...

High-velocity IT – if you’re behind the curve, where do you start?

  • 15 June 2020
  • Best practice, IT service management (ITSM), ITIL 4, Service management
Companies need to seriously re-think how they change direction to ride out crises. And not just to survive, but to thrive. In uncertain times like...

From the Air Force to the Cloud - A new perspective on ITIL Foundation

  • 12 June 2020
  • Career progression, Certification, IT service management (ITSM), ITIL, ITIL 4, Service management
Amy Metcalfe speaks with Kevin Moye, who is retiring from the US Air Force and has recently passed his ITIL Foundation exam. Here is his experience...

Applying PRINCE2 principles while working from home

  • 10 June 2020
  • Best practice, PRINCE2, Project management, Project planning
At a time like now, when many more people are working from home, project management best practice principles – such as those in PRINCE2...
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