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March 2016
Latest blogs from AXELOS
A cyber resilience Q&A with Karoliina Ainge, head of Estonian cyber security policy - Part 2
31 March 2016
Behaviour, Collaboration, Cyber resilience, cyber-attack, Learning, RESILIA
This is the second in a series of conversations between Nick Wilding and leading cyber resilience commentators and practitioners from around the...
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Adopting a value-based, outside-in approach to ITIL
31 March 2016
Collaboration, Continual Service Improvement (CSI), ITIL, Processes, Skills, Training, Value
Q: When is an iceberg not just a large block of ice that can sink ships? A: When it’s the hidden iceberg of attitude, behaviour and culture...
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A cyber resilience Q&A with Karoliina Ainge, Head of Estonian cyber security policy - Part 1
24 March 2016
Collaboration, Cyber resilience, cyber-attack, RESILIA, Threats, Vulnerability
This is the first in a series of conversations with Nick Wilding and leading cyber resilience commentators and practitioners from around the world.
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ITIL Practitioner: Ensuring projects are delivered with greater collaboration
22 March 2016
Collaboration, Continual Service Improvement (CSI), IT Service Management (ITSM), IT transformation, ITIL, Stakeholder engagement
As part of our ITIL Practitioner Global Summit, Simone presented a session on Creative Solutions and Energetic Contributions. Watch the video below...
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The service monitoring service – rounding it all up
18 March 2016
Best Practice, Capabilities, Cloud services, IT Service Management (ITSM), IT Services, ITIL, Service Management
In my previous post in this series, I posed a question: “Can perfect monitoring still end in failure?” I hope that you have come to the...
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Cyber security simulation: a crucial learning curve for organizations
16 March 2016
Cyber resilience, Cyber-attack, Learning, RESILIA, Risk management, Vulnerability
Not for profit IT governance body, ISACA said in its ‘State of Cybersecurity’ report that 82% of board directors are either concerned...
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A catalogue for change: using the service catalogue to improve public services
14 March 2016
Best Practice, Frameworks, IT Service Management (ITSM), IT services, ITIL, Processes, Service catalogue
Almost all Government services in Estonia are online and, in fact, one of the hardest problems we face is not knowing how many services there...
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What is required to change behaviour?
11 March 2016
Behaviour, Change management, Frameworks, IT Service Management (ITSM), ITIL, Leadership, Service desk
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL, SCRUM or LEAN, fail...
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Could you be a Business Relationship Manager?
09 March 2016
Business information management, Capabilities, Collaboration, IT services, Requirements, Skills
Do you have what it takes to be a Business Relationship Manager (BRM)?
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People lie at the heart of UK plc’s effective cyber resilience
07 March 2016
Behaviour, Cyber resilience, Cyber-attack, Learning, RESILIA, Training
How well-prepared is the UK’s workforce for a cyber attack on the companies they work for?
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